To manage customers that are not associated with a sales manager and support selected customers with a sales manager as well as support Head of Customer Service with daily processes
RESPONSIBILITIES
Order processing from PO receipt to delivery and invoice
Be the customers' focal point on orders, requests, complaints, etc.
Processing and shipping customer sample requests
Coordinating complaint management with QA
Coordinating questionnaires, technical documents with the technical team
Executing customer communication activities (e.g., change notification letters)
Improve daily work processes to promote efficiency.
Maintain high level of Customer service.
Follow up on customer contracts/agreements/Blanket Orders
Close liaison with Supply chain, warehouse, and forwarder to minimize delays on supply
QUALIFICATIONS
Business / commercial education
Ideally up to 3 years of international work experience, ideally in value added solution provider.
Analytical mindset with pro-active approach
Desire to work in an international, multicultural environment.
Experience with CRM/ERP software
Sound conversation techniques
Discipline to initiate first contact and to make the first step