Director of Customer Experience at Naviron in Lehi, Utah

Posted in Other about 14 hours ago.

Type: full-time





Job Description:

Naviron is pleased to partner with fast-growing startup that offers a business management SaaS solution to customers in the flooring and remodeling industry. They're looking for a Director of Customer Experience to lead and inspire a team and play a pivotal role in designing and implementing strategies to enhance the customer experience and fuel business growth.

**This is a hybrid position, candidates must be located in Lehi, Utah or surrounding areas.**

What you'll be doing:

  • Lead and inspire the onboarding, CSM, and support teams
  • Manage and strengthen relationships with key customers
  • Identify project roadblocks and at-risk customers with your team
  • Maintain weekly, monthly, and quarterly metrics for the team and coach your team members to become best-in-class contributors and support their personal development goals
  • Use data from customer feedback, surveys, and other insights to coach, motivate and reward the team, identify experience gaps, and improve efficiency
  • Collaborate with internal stakeholders to launch initiatives including Go To Market strategies
  • Evaluate, implement, and optimize processes, technology solutions, and/or workflows to achieve customer experience objectives

What you have:

  • 4+ years building customer relationships with the ability to successfully manage high-profile accounts
  • 4+ years working with B2B software
  • 2+ years managing a team
  • Strong communication and interpersonal skills
  • Obsessed with creating positive customer experiences
  • Ability to work in a fast-paced, constantly evolving, team environment
  • HubSpot experience a big plus

Compensation:

  • $120-130K base + $20K variable = $140-150K total compensation
  • Full benefits & 401k w/match
  • Unlimited PTO

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