This position is responsible for supporting leadership and providing defect and enhancement support for the Corporate Maximo application supporting Supply Chain and Nuclear business processes. This role is also responsible to ensure that adequate project support is provided from estimation through delivery. This role will work closely with support teams, external vendors and project teams to manage all issues related to the applications in the environment. This roll will act as the liaison between the application end users, business users, support and project team members and the IT Service Delivery Manager.
Job Duties/Responsibilities
Assist in the analysis, correction and resolution of defects in the production environment. Assist on technical bridges as needed to support on-call team members.
Assist with and/or perform root cause analysis on problem issues; oversee implementation of the solution identified.
Responsible for working with project teams and external vendors to ensure timely project estimations are provided.
Oversight of project team members and vendor support in the implementation of projects. Provide leadership to the project teams (Client & Partner) and prioritize the work for the team.
Ensure compliance with all project deployment methodologies, internal standards (e.g., Security, Enterprise Architecture (EA)), operational guidelines in support of IT's strategy and organizational objectives, and compliance with Client's policies and procedures.
Active management and transparent reporting of application issues, resolutions, and performance to IT leadership.
Maintain awareness of the IT roadmap for potential future projects; maintain and plan for future demand for resources.
Manage portfolio of assigned projects, monitoring the deliverables and outcomes of the team.
Coordinate with Program Managers and Project/COE leads to ensure seamless transition into production environment. Plan and execute Service Introduction and knowledge transfer from project teams to Operations team.
Minimum Requirements:
Bachelor's degree in a related field and 7+ years of experience working with production applications is required, OR in lieu of a Bachelor's degree 11+ years of experience working with production applications is required.
Advanced degree is a plus.
Qualification:
Knowledge and experience with the Maximo application. Experience managing application support and maintenance functions in an organization or outsourced environment. Ability to leverage and mentor others through technical team leadership. Strong analytical and problem-solving skills. Strong written and verbal communication skills. Customer centric approach and strong data analytical ability.
Pay Range: $73 - $78 Hourly
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.