Montage Health is hiring a COO to acquire under a new organization and to lead the largest orthopedic and spine practice on the Monterey Peninsula. This practice is comprised of 9 orthopedic surgeons, one neurosurgeon, three physiatrists and one podiatrist. These physicians provide care at Community Hospital of Monterey Peninsula, as well as at a multi-specialty ambulatory surgery center. Onsite services include MRI, PT/OT and urgent care services. The group currently serves patients throughout Monterey County, as well as nationally.
Purpose of Position
The COO is responsible for the leadership and management of all services. The COO will oversee all administrative functions of the clinic, including day-to-day operations, financial performance, marketing, contracting, human resources management, billing and revenue cycle, regulatory compliance, information systems, and patient experience measurement and improvement. The COO works with the CEO to establish improvement-oriented operational, financial, quality, and service goals and is accountable for achieving those goals. The COO will work with the medical director to develop and ensure adherence to appropriate clinical practice standards and protocols, as well as to ensure that appropriate clinical oversight of the providers occurs as required by their licensure. With the goal of ensuring consistency across the Montage Health system, the COO will be required to collaborate with other Montage Health leaders on such matters as payer contracting and reimbursement, provider credentialing and privileging, marketing and public relations, referring provider relations, staff training, and many others.
The COO is expected to demonstrate personal ownership in the provision of excellent care and outstanding patient experience through a team engaged in highly choreographed standard work. The COO will be responsible for spearheading and fostering a culture of continuous improvement and collaboration. The COO will develop a team empowered to identify and participate in process improvement and problem solving to decrease defects/barriers, enhance patient experience, and reduce waste and/or cost.
Required Education/Experience/Skill Set:
Bachelor's degree in business, healthcare administration, or a related field
Minimum of five years of progressively responsible experience managing people, operations, and budgets
Must have demonstrated ability to adhere and direct team adherence to brand standards, financial metrics, and operational metrics
Knowledge and understanding of financial management concepts with a general understanding of automated billing regulations and medical records systems and their applications within medical clinics.
Knowledge of the principles of information management and the ability to effectively analyze data to make decisions and solve problems.
Knowledge of and skill in the use of personal computers and related systems and software.
Skill in providing staff leadership including mentoring and motivating, setting and achieving high performance standards, directing work and activities, and delegating.
Knowledge of medical terminology and the provision of allied health services including X-ray and laboratory testing.
Skill in time management and project management, including ability to work effectively under pressure and meet deadlines.
Experience in very competitive health care markets and in the effective organization and management of a specialty practice.
Knowledge of the business structure of private and group medical practices.
Knowledge of and skill in the use of Lean methodologies in operations and performance improvement.
Ability to communicate effectively, orally and in writing.
Ability to establish and maintain a cohesive and high-functioning work team across multiple locations.
Ability to work independently, take initiative, and willingly accept responsibility.
Skill in establishing and maintaining the effective working relationships with physicians, CEO, co-workers, patients, and the public.
Preferred Qualifications
Masters degree in business, healthcare administration, or a related field
Minimum of five years of experience in healthcare management
Minimum of 5 years' experience working within an orthopedic practice.
Experience managing annual budgets of greater than $5 million
Experience with the Epic electronic health record system.