Demandforce, an Internet Brands company, is a leader in online marketing and communication software, empowering local businesses and enterprise-level clients to thrive in the digital age. We're seeking a Customer Success Specialist to join our Enterprise Team in El Segundo, CA. This role is ideal for someone who is hardworking, reliable, and passionate about technology and client success.
Key Responsibilities
Onboard new enterprise-level clients, ensuring a seamless and positive start with Demandforce.
Monitor account health using Gainsight and proactively engage clients to improve their success.
Conduct quarterly and annual business reviews, providing tailored recommendations for enterprise accounts.
Lead renewal, save, and pre-cancel conversations to strengthen client retention.
Build meaningful relationships, acting as a trusted advisor for high-value clients.
Funnel referrals to the sales team to help drive company growth.
Maintain detailed and accurate client records in Salesforce.
Compensation & Growth Opportunities
Base salary: $40,000/year ($19.23/hour).
Bonus: $5,000 pending a review (paid quarterly).
Advancement potential: Ability to advance quickly.
Schedule: Hybrid, with 3 days/week in El Segundo, CA.
Qualifications
Strong communication and interpersonal skills with a consultative approach to account management.
Reliable and hardworking, with a passion for helping clients succeed.
Interest in technology and its ability to drive business success.
Customer-focused mindset with the ability to proactively solve problems.
Familiarity with Salesforce, Gainsight, or similar tools is a plus.
Highly organized, with excellent time-management skills.
If you're a tech-savvy, hardworking professional looking to make a difference, apply today to join the Demandforce Enterprise Team!