Customer Success Representative at Frontline Source Group in Fort Worth, Texas

Job Description:

Our client in Fort Worth, Texas, has an immediate need for an Customer Success Representative on a 3 month contract basis.

Company Profile:

Medical Industry

Tenured team

ASAP Need

Customer Success Representative Role:

The Customer Success Representative will provide support, guidance, and expertise to achieve business goals while ensuring customer satisfaction.

Serve as the primary point of contact for customers and accounts, handling order processing, invoicing, and resolving problem tickets.

Assist with EDI data entry for complaints, orders, errors, account inquiries, billing, and cancellations.

Process purchase order confirmations, advanced ship notifications, and invoicing for all EDI transactions.

Handle inbound and outbound calls with wholesalers, distributors, consumers, business customers, and Account Managers.

Process orders received via fax, EDI, and email in the Microsoft Dynamics GP system.

Set up new customer accounts in GP once approved by the Customer Service Manager and upon receipt of the first order.

Process incoming problem tickets from distributors and direct customers, analyzing and resolving issues.

Manage conference and tradeshow orders, sample requests, and literature orders for Account Managers.

Collaborate with Account Managers to provide necessary information and updates.

Resolve customer inquiries related to orders, order tracking, product details, and pricing.

Act as a liaison between suppliers and distributors as needed.

Customer Success Representative Background Profile:

High School Diploma/GED required

Minimum 2+ years customer service experience

Strong attention to detail

Excellent problem solving skills

Data Processing, analyzing information; good with numbers

Pleasant telephone voice/manner

Excellent verbal and written communication

Ability to compose correspondence, proficient in Word

Highly motivated, a team player with excellent interpersonal skills

Ability to multi-task and manage stress

Willingness to learn

Features and Benefits while On Contract:

We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate Benefits tab.

Features and Benefits of Client:

Medical, Dental

Vision, PTO

Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job. Apply Now