We are looking for a Program Manager to join our revolutionary model. This is an exciting opportunity to work at a growing organization and continue to build out the programmatic infrastructure, which will support junior high school students at two school locations in Bronx, NY. The Program Manager is a dynamic role for a person who can effectively and enthusiastically direct day-to-day program operations that will support six interns (mentors) and 50+ students. This individual will design and execute short-term and long-term strategies, supervising program staff, and serving as an integral team member.
Essential Duties and Responsibilities:
Program Management: Ensure that staff properly documents delivery of all services to ensure regulatory compliance with performance-based standards of the grant and contract. Immediately reports monitoring visits, funders' events, and/or all liability related incidents to the Director of Programs. Ensure the preparation and collection of monthly statistical information and tracking results statistical and program narrative reports. Conduct presentations; represent TLNYC at funder/outside agency/community meetings as requested, and with public officials and other non-organizations, to recommend program and policy improvement. Ensure that all goals, targets, and performance outcomes are met on a monthly/cycle basis. Ensure the accuracy and timeliness of all weekly/monthly/quarterly/semester/annual reports and statistical information for both TLNYC management and funder use. Plan and track all outreach-related activities.
Operations Management: Ensuring operational excellence and high level of detail in all areas of operations, including program aesthetics , while collaborating with partners, and other internal and external stakeholders; assists with oversight of all policies, procedures, and communications across the program community to drive student outcomes; maintains relationship with regulatory bodies; reviews operations data analytically; provides insightful measures to track administrative initiatives
Team Building: Managing a team of interns in overseeing all logistics for program-wide events and ceremonies, trips, community engagement, parent communications, student data collection, technology, and inventory management
Communication: Drive internal communications within the company use to deliver company emails and newsletters
Other duties as assigned by the Director of Programs
Position Type/Expected Hours of Work:
Full-time
Monday through Friday, 9:00 a.m. to 5:00 p.m.
Will be required to occasionally work weekends
Travel:
Must be able to travel up to 100% of the time
Qualifications:
At least Bachelor's degree and three years of experience in youth development, education, operations and/or administration (Master's degree preferred)
Bi-lingual in Spanish required
At least two years operational leadership experience
Knowledge of basic human resources guidelines
Proficiency with Microsoft Office Suite
Strong organizational and written and verbal communication skills
Ability to work in a fast-paced environment
Eagerness to learn and a growth mindset
Well-developed emotional intelligence and moral character
Ability to build strong relationships with all constituents, thoughtfully navigate challenging situations, and get excellent results from others
Exceptionally high standards for quality of work and a reflex to improve at every turn