Global Cloud Analyst at Generac in Waukesha, Wisconsin

Job Description:

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Global IT Cloud Analyst I (C&O) is part of the Generac Global IT Cloud Operations team, participating in delivering Cloud platform services, systems and support across all Generac public, private, and hybrid cloud solutions. The Global Cloud Analyst I is focused on supporting cloud infrastructure, applications, and services. This position is responsible for monitoring cloud systems, troubleshooting technical issues, and providing first-level support to internal teams and customers. A Tier I Cloud Analyst will collaborate with higher-level analysts, engineers, and stakeholders to maintain operational efficiency and security in the cloud. Candidates filling this role will participate in all design, build, and maintain activities for our Global Organization.

*This is not a remote role, the ideal candidate will need to be located in Wisconsin, due to this position being on-site and reporting into our Waukesha Headquarters.*

Major Responsibilities

Cloud System Monitoring & Support:

• Monitor cloud infrastructure, services, and applications for health and performance.
• Use tools like CloudWatch, Azure Monitor, or Google Operations Suite to detect issues.
• Leverage automation and standardization platforms to normalize approaches and outputs. (e.g. TerraForm)
• Deploy templates, scripts, and leverage DevOps and Infrastructure as Code approaches whenever possible.

Incident Management:

• Handle and respond to Tier I alerts and tickets following established SLAs.
• Escalate unresolved or complex issues to Tier II or senior analysts.
• Track and log incidents in ITSM systems (e.g., ServiceNow, Jira).

Troubleshooting & Issue Resolution:

• Perform basic troubleshooting of cloud services (e.g., virtual machines, storage, databases, networking).
• Assist with identity and access issues (IAM management) and role based access (RBAC) configuration.
• Identify trends in recurring issues and report to senior teams for root-cause analysis.

Documentation & Reporting:

• Maintain accurate documentation of procedures, incidents, and resolutions.
• Assist in preparing performance reports for stakeholders.
• Develop and improve general architectural diagrams.
• Assist with cost management, budgetary compliance, and reporting.

Collaboration & Communication:

• Work closely with other IT teams to ensure smooth operations of cloud resources.
• Communicate system alerts and service impacts to relevant teams and end-users promptly.

Compliance & Security Support:

• Build, manage, and maintain with security best practices in mind. Follow all reference architectures.
• Report vulnerabilities or security incidents to relevant teams.

Minimum Job Requirements

Education

• Associate's degree in information technology (IT) or related technical certifications are acceptable.

Certification / License

• Any infrastructure, cloud, or technical certification covering A+, Network+, Security+, Azure Fundamentals, AWS Cloud Practitioner, or Google Cloud Foundational content areas.

Work Experience

• 1 to 2 years experience in IT infrastructure, cloud operations, or higher-level service and support positions acceptable.

Technical Skills:

• Basic understanding of cloud platforms (AWS, Azure, Google Cloud).
• Familiarity with virtualization and networking concepts.
• Experience with monitoring tools and ticketing systems.
• Exposure to scripting languages like Bash, PowerShell, or Python.
• Basic understanding of automation techniques and common tools and platforms.
• Understanding of the differences between IaaS, PaaS and SaaS services.

Soft Skills:

• Strong problem-solving and analytical skills.
• Ability to work independently and in a team environment.
• Excellent verbal and written communication skills.

Preferred Job Requirements

Education

• Bachelor's degree in information technology (IT) or Computer Science or equivalent work experience.

Certification / License

• AWS SysOps Administrator
• Microsoft Azure Administration (AZ-104)
• Google Cloud Engineer

*To be considered an official applicant, please apply directly on our career website:

https://generac.wd5.myworkdayjobs.com/en-US/External/job/Global-Cloud-Analyst-I_JR4170

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law." Apply Now