CDW has an excellent opportunity for a Help Desk / Desktop Support Analsyt. In this role, you will you will be responsible for the installation, maintenance, and troubleshooting of hardware systems. Serving as a Level 1 Support Analyst, you will be responsible for solving user challenges that are escalated from the Help desk team.
Key Responsibilities:
Installation & Setup: Install, configure, and set up hardware systems, including computers, servers, and peripherals, at client locations.
Maintenance & Repairs: Perform regular maintenance on hardware systems and swiftly address and resolve any technical issues or malfunctions.
Troubleshooting: Diagnose hardware problems using diagnostic tools and techniques, and provide effective solutions.
Customer Support: Offer exceptional customer service by communicating clearly with clients, understanding their needs, and providing timely support.
Documentation: Maintain accurate records of service requests, repairs, and installations. Update and manage documentation related to hardware configurations and service procedures.
Compliance: Ensure that all work is conducted in compliance with company policies, safety standards, and industry regulations.
Required expertise includes:
2 years of Technical Support / Hardware technician / Field Technician
Proficiency in diagnosing and repairing hardware issues, familiarity with various hardware components and systems.
Experience supporting end users
Effective communications skills and friendly demeanor.
About the role:
Location: Onsite, Elkhart, IN
Type of opportunity: Full Time
Compensation: Flexible based on experience, plus excellent benefits
Send your resume to kaci.railey@cdw.com for a conversation and more information about this engagement.