The Service Management Lead is responsible for overseeing the day-to-day operations of IEP's change, release, patch, and configuration management. The team's responsibilities include:
Managing IEP's change management processes & tools so that IEP installs changes successfully while minimizing the risk and impact of the changes
Planning and managing weekly build windows as well as multi-month schedule of major changes
Managing and coordinating all IEP security patching activities
Establishing and maintaining an accurate tracking of IEP's configuration items
Minimum Skills and Qualifications:
The role requires excellent communication and interpersonal skills, with the ability to act as an interface between the client and key stakeholders across delivery and support teams.
The role also requires strong project management skills as well as the ability to identify and implement operational and process improvements.
Knowledge of ITIL framework, best practices in IT Service Management, and ServiceNow are a plus.
The role will require both on-call rotation and periodic weekend shifts.