Not able to provide sponsorship for now or in the future
One of Medix's top clients, a leading healthcare system, is seeking a skilled Desktop Support Technician to join their team. This on-site role with a health system in Boston, MA, involves supporting and optimizing the computer refresh process. You'll play a key role in ensuring seamless hardware replacements and upgrades from Windows 7 to Windows 10, coordinating equipment swaps, aligning domains accurately, and maintaining user configurations to enhance operational efficiency.
Daily Responsibilities:
Provide general desktop support, including basic troubleshooting and technical assistance.
Assist with the computer refresh process by replacing hardware and upgrading systems from Windows 7 to Windows 10.
Manage and maintain equipment inventory, identifying users who require PC replacements.
Travel to surrounding sites as needed to perform equipment swaps and support tasks, with locations managing between 25 and 1,000 PCs.
Ensure proper domain alignment and accurate configuration during hardware replacement.
Troubleshoot and install PC applications to ensure smooth functionality.
Collaborate with team members and clinical staff to provide seamless technical support.
Qualifications:
Approximately 1 year of experience in PC application troubleshooting and installation.
Proficiency with operating systems, including Microsoft Windows and Apple mac OS.
Experience with desktop programs such as the Microsoft Office Suite
Familiarity with the computer refresh process, including hardware replacements and upgrades.
Professional demeanor with strong interpersonal skills to engage effectively with clinical staff.
Ability to work independently as a self-starter with minimal supervision.
Compensation is based on years of experience and in relation to the job responsibilities listed, our range is between $20/hr - $25/hr.