Connects with Cisco internal stakeholders, customers and partners across functions and boundaries to achieve significant results. Earns the confidence of Cisco leaders and customers and able to use the confidence to achieve results.
Able to make decisions impact the achievement of customer, operational, program or service objectives.
Contribute effectively to the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
Interacts effectively with Engineering to solve complex problems, identifies serviceability issues, and drives resolution of the issues with Engineering and other organizations.
Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
Acts as a focal point for problem resolution/escalation for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies.
Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies. Cisco Confidential
Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
Independently applies knowledge and experience in creating solutions for customer outcomes.
Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
Initiates reviews of ideas and technical objectives within and across Services. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment.
Able to lead some projects or programs within a function and may act as a team leader to coordinate activities of other personnel.