SECCA Search Group searching for a Community Customer Care Manager to join the Treasure Coast team of a Top 10 nationally publicly traded homebuilder. This role is dedicated to providing superior customer care and addressing warranty service needs to ensure homeowner satisfaction.
Responsibilities
Act as a primary point of contact for homeowner warranty concerns.
Perform on-site assessments of warranty service requests.
Coordinate with subcontractors to complete necessary repairs in a timely manner.
Maintain detailed records of service requests and progress updates.
Educate homeowners on warranty programs and maintenance requirements.
Ensure timely and professional resolution of escalated customer concerns.
Ideal Candidate
High school diploma or equivalent with 18+ months of customer service experience.
A background in residential construction is highly preferred.
Strong organizational skills, detail-oriented mindset, and proficiency in customer management systems.
Ability to travel locally as needed.
Why Apply?
Join a team that values customer satisfaction and employee growth. Enjoy competitive pay, career development opportunities, and a full suite of benefits.