Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting with a commitment to providing a wide range of opportunities for our employees to grow professionally and socially by investing more than our competition in training our team and rewarding high performance. Evokers are hard-working, team-oriented, and come from diverse backgrounds and experience levels. We value our employees' ideas and act on suggestions for change and development as a firm.
Evoke is seeking a Technical Lead/Manager to join our team!
Responsibilities:
Lead, manage, and mentor a team of 20 server engineers and administrators, fostering a culture of collaboration, accountability, and continuous improvement.
Oversee server infrastructure across multiple platforms, including Unix, Linux, Solaris, Windows, and cloud environments.
Ensure the security, availability, and performance of all server systems by implementing best practices in system administration, patch management, and monitoring.
Collaborate with security teams to enforce security policies, manage vulnerabilities, and improve overall system security.
Develop and maintain operational procedures and documentation, ensuring that all team members adhere to Standard Operating Procedures (SOPs).
Provide comprehensive reports on team performance, system health, and project status to senior leadership.
Develop and execute detailed project plans, managing resources, timelines, and deliverables for system upgrades, migrations, and other initiatives.
Act as the primary point of contact for escalations and high-impact incidents, ensuring swift resolution and communication with relevant stakeholders.
Deliver outstanding customer service by maintaining strong relationships with both internal teams and external clients, ensuring that all issues and requests are addressed promptly.
Support 24x7x365 operations, ensuring the team is equipped to handle emergencies, on-call duties, and after-hours work as needed.
Continuously evaluate and improve team workflows, processes, and toolsets to enhance efficiency and service delivery.
Professional Experience and Skills:
Proven experience managing a team of 20+ server engineers and administrators in a server operations or IT infrastructure role.
Extensive hands-on experience with Unix, Linux, Solaris, and Windows server environments, as well as cloud platforms (e.g., AWS, Azure).
Strong understanding of IT security practices, including vulnerability management, patching, and system hardening.
Solid project management skills, with experience leading large-scale server migration, upgrade, and deployment projects.
Excellent communication skills, both written and verbal, with the ability to provide clear, concise reports and updates.
Demonstrated ability to manage multiple tasks, projects, and priorities in a fast-paced, dynamic environment.
Strong customer service mindset, with a focus on responsiveness and building positive relationships with clients and stakeholders.
Ability to work onsite and provide leadership in a hands-on, responsive capacity.
Experience with providing 24x7x365 support and working in environments with high uptime and availability requirements.
Education and Years of Experience:
Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
Must possess at least 8 years of relevant work experience in managing a server team
Project Management Professional (PMP) or equivalent certification.
Relevant certifications in Unix, Linux, Solaris, Windows, and cloud technologies.
ITIL certification or similar for service management best practices.
Security Clearance
Applicants selected must be eligible to work in the United States, be subject to a government security investigation, and meet eligibility requirements for access to protected information.
Work Location
Washington, DC (100% on-site)
Benefits Offered:
This position is paid a base salary based on job family, experience and skill level.
Health benefits include medical, prescription, dental, and vision plans.
Company paid Life Insurance coverage, Short-term and Long-term Disability coverage.
Health Savings Account or Flexible spending accounts.
401(k) with discretionary company match.
Paid time off (PTO) program and eleven (11) paid holidays.
Additional time off benefits include parental leave, bereavement leave, volunteer hours.
And more
Evoke is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, citizenship, national origin, ancestry sexual oriented, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any additional factors protected by local, state, or federal law.