WelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.
Since launch in 2019, we have experienced incredibly rapid growth.
Profitable from day one, we've hit hypergrowth with a team that prioritizes client results over external / VC reporting and internal politics.
WelcomeHome's differentiation extends beyond providing the most technologically advanced, easiest to use software in the space. Clients receive white glove support, from the migration from their legacy CRM platform to ongoing day to day training and troubleshooting.
About the Role
In this role, you will work directly with our Director of Customer Success to ensure SMB customers quickly adopt WelcomeHome and then continue to use and love our system. All SMB Customer Success Managers will report directly to you.
Responsibilities include:
Manage customer journey for SMB clients from post onboarding to renewal, driving both adoption and retention
Help define and track key performance indicators to measure team and client success
Elevating key needs to the company's senior leadership
Hire and maintain a group of Customer Success Managers focused on the SMB client segment, while fostering a culture of continuous learning and growth within the team
Build upon current tech stack to engage customer base through technology
This position is based in our Atlanta office. While WelcomeHome supports remote work, employees are only eligible after 6 months of full-time employment.
About You
The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer's success. In addition, you will have:
3+ years in customer success in a software environment (required), former management experience is preferred
Strong problem-solving ability
Strategic mindset and ability to come up with innovative solutions for SMB customers
Incredible organizational skills, with a proven ability to prioritize across hundreds of clients and dozens of issues
Excellent written and interpersonal communication skills
Critical thinking and data analysis skills
Self-starter with the ability to work independently and build new processes based on experience and research
Prior experience in a start-up a plus
What You'll Get
WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO.
But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.