Our hiring manager is looking for a talented Customer Service Representative. We are looking for someone that is friendly and personable. Someone that doesn't need a lot of hand holding and is independent. This role is a contract to permanent position. The role will transition to permanent between 4-6 months.
Pay $23-$27/hr
Fully onsite- Pleasanton CA
A customer service representative (CSR) is the first point of contact for customers who have questions or issues with a company's services. Their responsibilities include:
Answering questions: Providing information about products, pricing, and availability
Resolving issues: Investigating complaints, identifying the cause, and selecting a solution
Processing transactions: Taking orders, processing returns, and processing payments
Managing customer information: Keeping track of customer correspondence, logging account information, and maintaining a customer database
Escalating issues: Referring customers to supervisors or specialists when needed
Providing feedback: Passing customer feedback on to the product or sales team
Following company procedures: Adhering to company guidelines and procedures when handling customer requests
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.