3+ month contract with likely extension/conversion
Our client is a leading Real Estate Company! They are seeking an Office Administrator to join their La Jolla team.
You will be the primary office administrator in our office and provide Level 1 technology support to customers (agents).
Responsibilities include:
Welcome all guests to the office and coordinate with host
Ensure facilities standards, security, and aesthetics are maintained by conducting daily quality-assurance walkthroughs, holding third-party vendors accountable to their scope of services, and coordinating office repairs/services.
Maintain and order necessary office supplies from appropriate vendors
Process and distribute all incoming mail
Handle agent and employee requests via in-person interactions, email, and Zendesk tickets.
Champion company culture by planning and executing in-office and off-site meetings and events.
Assist customers with printing materials and troubleshooting printer as needed
Document and continuously improve best practices, resources, and SOPs
Master Compass technology and educate agents on company products and programs to enable best business practices in a competitive landscape
Support agent software and program engagement to help agents become power users
Conduct in-person company product and program training and meetings with agents as needed.
Provide general, non-specialized, marketing support to agents as needed
Troubleshoot issues related to marketing, company tools, technology/devices, enterprise systems, etc.
Other Agent Experience tasks include (but are not limited to): Monitoring ZenDesk requests, Agent account set-up confirmation, Agent page updates, Agent directory management, Organizing documents, Tracking agent memberships & license expirations, Updating agent calendars, and more.
Provide administrative support to member(s) of the management team as needed, including calendaring and scheduling management, travel arrangements, and time and expense reports
Partner closely with Real Estate Sales Manager to provide the highest level of support for customers
What We Look For:
BA/BS degree or equivalent practical experience
2-4 years of service experience with an emphasis on facilities, hospitality, corporate services, and/or equivalent client-facing office management experience
You possess a real passion for serving customers trying to grow their businesses
Articulate and polished communication style
Friendly, warm personality
Proactive and resourceful
Strong organizational skills, detail oriented
You have multi-tasking down to a science; handling multiple accounts and assignment simultaneously
Experience in providing administrative support in a professional work environment
You have an interest in new software and cutting edge programs in the larger real estate landscape; demonstrated ability to quickly learn and master new software applications
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence, Gsuite) a plus
Experience at a startup or real estate brokerage preferred