Immediate need for a talented Customer Service Advocate I. This is a 03+months contract opportunity with long-term potential and is located in Honolulu,HI(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-51082
Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience. Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process.
https://hire.glider.ai/connect/92943939
Walk me through the day-to-day responsibilities of this role and a description of the project (Outside of Workday JD):
Respond to member/provider calls .
Describe the performance expectations/metrics for this individual and their team:
AHT, ACW, FCR, CSAT, Adherence conformance .
What makes your team/department/culture special that you would like candidates to know? .
Remote work with minimal supervision with optimal productivity.
Key Requirements and Technology Experience:
Key Skills: Telephony soft skills/reliable internet connection.
Call Center Representative experience.
Customer service skills / Computer literate.
Microsoft Office is required.
Team player skills.
Remote work experience.
Health plans experience.
High school diploma/GED.
Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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