Regional Office Manager at Compass Health Network in Columbia, Missouri

Job Description:

Compensation: $29.22/hour

The Regional Office Manager is responsible for overall effectiveness of support staff functions within designated region. Developing and implementing consistent procedures, and developing and supporting office supervisors, and partnering with all department lines for efficient and appropriate client care.

This is a full-time, benefit eligible position. This candidate will supervise both Primary Care and Behavioral Health Clinics.

Responsibilities Include:

* Interview, select and develop Office Supervisors
* Assist with interviewing, selection and development of CRS staff
* Assists with coordination of operational needs for designated areas
* Provide direct training and/or oversight and confirmation of training to Office Supervisors and CRS's for all office procedures and application software systems
* Assist with staff development and ensure consistent support staff processes across assigned service areas
* Review designated office data reports and seek to improve performance as needed or directed
* Perform regular review and audit of CRS documentation, processes and data entry
* Provide support to Senior Director of Regional Support Services on all office developments as well as operational and staff issues
* Attend all required meetings as determined by Senior Director of Regional Support Services
* Coordinate with Senior Director of Regional Support Services to provide aid with resolution of problems and escalated or difficult issues regarding patient or staff complaints
* Work closely with Senior Director of Regional Support Services to track and assign office space and address parking issues
* Work with departmental leadership to ensure a professional and effective working environment
* Provide effective communication to assigned staff related to changes in current procedures
* Ensure that all assigned staff perform job duties in accordance with Compass Health's customer service philosophy
* Help coordinate furniture purchases, required signage, and pool car management
* Other duties as required

SUPERVISORY RESPONSIBILITY

* Oversees day-to-day operations and tasks of supervisees
* Completes performance development/AIM process
* Time card management - manages time sheets
* Ensures progress and development is made toward departmental strategic plan goals
* Oversees and ensures all applicable training for supervisees

High School/GED required

Bachelor’s degree preferred

• Previous supervisory experience in a professional office setting preferred
• At least 3 years of customer service experience required
• Knowledge of Microsoft office suite preferred

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri.
Our network of care includes Royal Oaks Hospital and Adapt of Missouri.
We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC).
Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
Our mission is “Inspire Hope.
Promote Wellness.”

Why join us?

We believe some of the most passionate people in the world work here.
Our dedicated and talented staff are our most valuable asset.
We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

• Competitive benefits


• Advancement opportunities


• Professional development


• Licensure supervision


• Mentor opportunities


• Tuition reimbursement


• Scholarship program


• Employee Assistance Program


• Headspace Access


• Paid time off & Paid Holidays


• NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone.
We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.