Law Enforcement Communications Center Supervisor at Federal Reserve Bank (FRB) in Kansas City, Missouri

Job Description:

Company

Federal Reserve Bank of Kansas City

The Federal Reserve Bank of Kansas City is seeking a supervisor to lead the Law Enforcement Communications Center team. Applications will be accepted through December 31, 2024 with interviews expected to occur through mid-January.

The Communications Center is a 24/7 operation that provides safety and security support to Federal Reserve Law Enforcement Officers by operating cameras, alarms, radios, and security access systems. The team is responsible for receiving and disseminating routine and critical information from various sources.

Please note, the Federal Reserve Bank of Kansas City is not a government agency, therefore this is not a government position.

Key Activities:

• Models and champions the Bank’s values; is a steward of the Bank’s strong culture and sets clear expectations for others.    

• Promotes diversity, equity, and inclusion by respecting the different backgrounds and experiences of people and giving all employees the opportunity and resources needed to contribute, influence, and succeed.    

• Manages performance process and communicates clear expectations; engages direct reports in performance, coaching, and development conversations; and provides performance evaluations based on the results achieved against expectations.    

• Contributes perspective to make sound judgments, mitigate risks, influence direction, and manage and lead through change.    

• Builds and applies Law Enforcement knowledge, expertise, and/or broad perspective to influence and advance organization and business strategy and goals.    

• Builds trust and confidence through positive relationships and effective communication internally and externally.   

• Provides daily oversight for Communications Center operations, including assisting team members, monitoring individual and team metrics, and collaborating on process improvements.  

• Familiar with federal and state CJIS policies and district and board CJIS policies to ensure Communications Center compliance.  

• Ensures Communications Center guidance and policy documents are current and appropriately followed by operators.  

• Partners closely with Law Enforcement IT unit to maintain or update Communications Center technology.  

• Oversees and develops Communications Center training programs (to include initial operator training, field training, and in-service training programs).  

• Collaborates with Law Enforcement training team to identify additional training opportunities for operators.  

• Oversees scheduling and works with operators on various shifts as necessary for coaching.  

• Attends Bank leadership trainings and creates opportunities for team members to participate in Bank-wide/Bank-sponsored events.  

Qualifications:  

• Typically does not require any previous formal leadership role, experience demonstrating leadership skills informally required. 

• Bachelor’s degree from an accredited college or university or equivalent combination of education and experience. 

• Strong project management and problem-solving skills. 

• Demonstrated awareness of strategic vision and focus. 

• Highly proficient verbal and written communication skills 

• Ability to work in a team environment; motivate and work through others to accomplish tasks; and deal honestly and directly with others. 

 

Other: 

• If not already attained, within the first year of employment will attend and successfully complete a Tenth District Law Enforcement-approved instructor development course, field training officer course, and communications center supervisor course. ​ 

​

​Additional Information:

Location(s):

• Fully Onsite - Kansas City office 

Screening Requirements: This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks. 

Sponsorship: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Sponsorship: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About Us:

Total Rewards & Benefits

Diversity, Equity & Inclusion

Who We Are

What We Do

Follow us on LinkedIn, Instagram, X (formerly Twitter), and YouTube

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Supervisory/Management

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

Privacy Notice

Apply Now