Digital Business Analyst at United Bank in Charlotte, North Carolina

Job Description:

United Bank

United Bank is an Equal Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, gender identity, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


Digital Business Analyst

Date: Dec 3, 2024

Location: Charlotte, NC, US, 28211

Company: United Bank

Job Description

The Digital Strategy Team is the primary advocate for developing and enhancing the digital customer experience at United Bank. We support multiple lines of business, Consumer and Commercial Banking, Wealth Management and Brokerage. Digital Business Analyst will work in the Digital Strategy Team supporting either Digital Marketing & Sales or Digital Services. . This individual will work on digital initiatives to drive acquisition and service for new and existing customers.

RESPONSIBILITIES:

• Responsible for bringing the digital strategy to life for consumers and commercial clients.
• Serve as the vanguard for the bank's evolving channel experiences to enable customers to manage their finances, plan and budget for the future.
• Develop proposals for further development of the organization and business process to support the business strategy.
• Contribute and manage multiple initiatives simultaneously.
• Lead and Manage individual initiatives, including but not limited to project management, team communication and leadership communications.
• Maintain measurement plans in a result driven culture.
• Ability to collaborate on, lead and deliver complex initiatives across the organization.
• Ability to work with and direct external agencies and vendor management including creative oversight, digital experience and budgets.
  

Qualifications

• Bachelor's degree in a relevant field is required. Master's Degree highly desired.
• Minimum of three (3) years of working experience in digital commerce strategies, technology digital marketing, agency management and Fintech partnerships is required.
• Minimum of three (3) years working experience in a Retail/Commercial banking leadership role with financial institutions or equivalent consulting role is required.
• Ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines
• Excellent verbal and written communications skills in Spanish or additional language a plus.
• Strong perspective on great digital consumer and/or enterprise experiences across multiple form factors
• Ability to interpret customer and business needs and translate them into requirements
• Demonstrated ability to communicate broadly and in detail with various audiences.
• Proficiency in Microsoft Office products is required.
• Ability to travel up to 20%.

KEY COMPETENCIES:

• Industry Expertise
• Digital Expertise
• Effective Communication and Presentation Skills
• Creativity
• Consensus Building

Essential Functions:

• Sitting for extended periods of time.
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data.
• Ability to travel via air, rail, automobile and/or bus.

Full-time

PI256007629

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