Associate Director, Desktop Engineering at Arrowstreet Capital in Boston, Massachusetts

Job Description:

We are a Boston-based investment manager that provides global and international equity investment strategies and fund products to institutional investors such as pension plans, endowments, foundations, and registered/unregistered commingled investment funds. We are a registered investment adviser with the U.S. Securities and Exchange Commission (SEC), and a registered commodity trading advisor and commodity pool operator with the U.S. Commodity Futures Trading Commission (CFTC). Our firm manages over $100 billion for over 200 client relationships in North America, Europe and Australasia. Our office is located at 200 Clarendon Street, Boston Ma.

We are seeking a talented Desktop Engineer to join our dynamic IT team. The ideal candidate will have a strong background in Desktop platforms including VDI technologies (Horizon, AWS, Azure) and a deep understanding of M365, including Intune for Mobile and Windows management. Additionally, experience with coding (PowerShell, Python), APIs, and application packing is essential. This role will play a critical role in ensuring the smooth operation of our desktop infrastructure and the delivery of exceptional user experiences.

Key Responsibilities

M365 Administration:

• Administer M365 workloads, including O365, Intune and Autopilot.




• Good understanding of EntraID/AzureAD capabilities like Conditional Access, PIM, sign in and audit logs, etc.




• Manage mobile device policies and security.




• Deploy and manage Windows applications using Intune and ConfigMgr in co-managed state.

Desktop/Laptop Infrastructure:

• Design, implement, and maintain desktop infrastructure.




• Provide tier 3 escalations to helpdesk and end-users.




• Perform system upgrades and patch management

VDI Management:

• Manage and maintain VDI environments using AWS Workspaces, Azure (AVD or W365) and/or Horizon.




• Familiarity with the different states of VDI (persistent, non-persistent, application hosting/virtualization)




• Troubleshoot and resolve VDI issues.




• Optimize VDI availability, performance and scalability.

Scripting and Automation:

• Develop and maintain scripts using PowerShell and Python to automate tasks.




• Integrate APIs to streamline workflows.

Software Lifecycle Management and Application Packaging:

• Package and deploy applications using Microsoft Endpoint Manager tools (SCCM, Intune).




• Optimize application configuration, performance and compatibility.

Security:

• Familiarity with Security agents and troubleshooting




• Ensure compliance with security standards and best practices.

Troubleshooting and Problem Solving:

• Diagnose and resolve complex technical issues.




• Conduct root cause analysis to identify and prevent recurring problems.




• Ability to review logs, Process monitor, fiddler, etc. to find root cause of issues

Qualifications for this role include:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.




• 5+ years of experience in desktop engineering or a similar role.




• Strong knowledge of VDI technologies (Horizon, AWS, Azure).




• In-depth understanding of M365, including Intune and Autopilot.




• Experience with scripting languages (PowerShell, Python).




• Excellent troubleshooting and problem-solving skills.




• Strong communication and interpersonal skills.




• Windows and Linux desktop OS management

If you are a passionate and dedicated Desktop Engineer who is looking for a challenging and rewarding opportunity, we encourage you to apply

We maintain a friendly, team-oriented environment and place a high value on professionalism, attitude and initiative.

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