L1 Service Desk at Kforce Inc in Chicago, Illinois

Job Description:

RESPONSIBILITIES:

Kforce has a client in Chicago, IL that is seeking a L1 Service Desk.

Core Responsibilities:

• Route/escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution


• Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network/Wi-Fi


• Assisting with the implementation of IT strategy


• Assist with company expansion and network infrastructure


• Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment


• Working with vendors to manage network infrastructure


• Deploying hardware for new employees


• Keep accurate inventory of all IT related equipment


• Other duties as assigned

REQUIREMENTS:

• Associate's degree required; Bachelor's degree preferred


• At least 2-3 years of help desk experience


• 2-3 years of network experience


• Phenomenal customer service skills


• Ability to communicate clearly


• Flexible and positive attitude


• Passion for technology and using it to solve problems


• High level of organization, reliability, and independence


• Orientation toward detail


• Demonstrated PC skills (MS Office, Google docs)


• Ability to research emerging technologies and make recommendations that benefit our business


• Past professional experience in a fast-paced environment


• Presentation skills (ability to train new hires on basic usage/setup when starting)


• Experience working with a multiple operating systems (Microsoft, Chrome, Mac)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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