Sales Operations Analyst I at Thermo Fisher Scientific in Durham, North Carolina

Job Description:

Work Schedule

Standard (Mon-Fri)



Environmental Conditions

Office



Job Description



As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.



Excellent Benefits Package



Review our company's Total Rewards


Medical, Dental, & Vision benefits-effective Day 1


Paid Time Off & Holidays


401K Company Match up to 6%


Tuition Reimbursement - eligible after 90 days!


Employee Referral Bonus


Employee Discount Program


Recognition Program


Charitable Gift Matching


Company Paid Parental Leave


Career Advancement Opportunities


The Sales Operations Coordinator will support PCS product and customer data management, standardize Request-For-Proposals (RFP) process, and builds customer quarterly business review presentations to support Sales. And will work with Product Management to enter customer pricing or price increases that may happen yearly or through the year. The successful candidate will demonstrate a passion for continuous process improvement and support the department using quantitative metrics and KPI's. This role is critical to creating a world class customer experience and enhancing salesperson effectiveness.



What you will do:

• Setup new items and customers in accordance with documented processes within SFDC and the ERP system.


• Perform PCS Product Data Management that supports Sales opportunities.

• Meet Service Level Agreements.


• Item Maintenance.


• Build system accuracy and integrity of an item structure that includes item description, item class/ sub class/GL code updates, Unit-Of-Measure (UOM) updates, item status updates, and pricing


• Pricing Maintenance.


• Load customer rebates/contracts into ERP and update standard/list cost.


• Process and generate quotes for pricing changes/upload new sell price the TSS gives the customer.

• Build and maintain customer item table maintenance - tie customer items (custom SKU's) to PCS distributor items Maintenance Table


• Setup customer master file that includes ship to addresses and upload tax certificates

• Address customer inquiries and surveys - build answers for business questionnaires and work with Quality on specific questions


• Build QBR prep for customers - populate pre-approved customer template with PCS data


• SFDC support for Sales - support projects (to translate) PCS business into SFDC

• Bachelor's degree in business / equivalent experience in appropriate specialty preferred

• 3+ years relevant business experience: operations, customer implementation, supply chain, sales, product management, and/or customer service


• Proficient with Microsoft Office (Word, Excel, PowerPoint)


• Proficient with business systems - ERP systems, CRM systems, workflow automation systems


• Past experience improving or fully automating business processes

• Strong written. verbal communication and presentation skills


• Knowledgeable in continuous improvement methodology and related analytical tools, e.g. PPI, Six Sigma, Lean, flow charting, pivot tables, etc.