Job Description:
About Us: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers' operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.
ESSENTIAL FUNCTIONS:
- Responsible for the coordination and completion of assigned projects. Projects range from administrative functions to sales efficiency and customer service.
- Supports Data Center Projects Team by coordinating customer visits, documentation transmittals, project updates, and other general support functions.
- Monitors deadlines, team assignments, and progress of assigned projects.
- Prepares reports for management regarding status of project(s).
- Supports Customers and Munters Project Managers by communicating project status and providing documentation to include equipment submittals, test documents, installation instructions, etc.
- Manages invoicing support for all DCT customers which includes but is not limited to:
- CNT projects
- Tracking progress payments on Data Center Projects.
- Work with PM's, RSM's and directly with customers to ensure timely payment of invoices.
- Work with OE and PM's to make sure contracts are invoiced upon correct payment terms and adjustments made where they need to be.
- Freight invoices & BOL's (BASEWARE) for projects where required for contract purposes, including but not limited to:
- Tracks shipping dates for Data Center Projects.
- Track posting of all invoices to validate freight charges/customer invoices.
- Work with AP to make sure all invoices have been received and are correctly invoiced as quoted.
- Manages customer contracts by gathering all pertinent information and communicate the terms and agreements between the customer and DCT to the Project Managers to make sure decisions stay within the guidelines of the signed agreement.
- Provide support to DCT OE to ensure accuracy and integrity of contracts as entered and processed in Glovia.
- Works with various departments to ensure new customers and reps are set up correctly in our system.
- Support Project Managers by attending customer calls/meetings, and helping in executing day-to-day tasks as well as communicating with internal and external customers.
- Internal support the service team by assisting in development of reports, aid in gathering data for DCT service revenue forecast and track progress of forecast. Alerts PM-Americas and Commerical Director of any potential misses to the forecast.
- Work in a problem-solving capacity for Data Center project issues that arise in relation to OE, Service OE, AP, AR, Ops, and Finance.
- Verify Project Release dates, amounts, and GM2 percentage with AP Manager for processing of commissions.
- Completes all tasks in a professional, efficient, and safe manner.
ADDITIONAL RESPONSIBILITIES:
- Handles all other requests from management on a timely basis.
- Works closely with project managers, sales, manufacturing, and service to assure customer satisfaction and retention.
- Work swith Sales and Marketing to develop Data Center marketing tools including but not limited to:
- Research, price, and design SWAG for Customer Visits, Trade Shows, Golf Events, and various other opportunities.
- Prepare purchase requistions and order Data Center marketing SWAG, etc.
- Maintain all inventory for DCT SWAG and ship out as needed or requested by RSM.
- Ship and manage the trade show booth for sales and marketing.
- Conduct Sales Lead follow-ups for RSM's after shows to help generate sales leads.
- Provide coverage on customer calls as well as point of contact support when the project manager is unavailable. Responsible for relaying information relating to the project to the project manager.
- Tracks warranty dates for Data Center Projects.
- Serves as Executive Assistant to the Commerical Director and President, DCT.
JOB QUALIFICATIONS:
- Associates or Bachelors degree in business or similar field is desired
- 2-3 years experience in sales, business, marketing, or business administration
- Strong written and verbal communication skills
- Strong professional / corporate social media skills
- Strong background in basic math skills
- Strong background in Microsoft Excel and Microsoft Word
- Experience in PowerPoint
- Experience in Adobe Professional
- Proven ability to handle multiple projects and meet deadlines while demonstrating accuracy and attention to detail
- Self-motivated, energetic, positive attitude
- Basic knowledge of Data Center industry is preferred
- Ability to build strong customer relationships
- Ability to work independently with minimal direct supervision
- Ability to stay with an issue through its successful resolution
- Strong organizational skills
- Very little travel required
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All offers are contingent on a pre-employment drug test and background check, as applicable for the position.
