Job Description: Client is looking to hire a Service Desk Analyst. Team is currently growing in size due to higher call volume and incoming tickets. Responsibilities include, but are not limited to:
100% IT phone, email, and chat support
Networking support (DNS, DHCP, TCP/IP, etc.)
Troubleshoot in a multi-user environment
Troubleshoot PC's, printers, etc.
Support Windows based devices
Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner.
Triage high impact events
Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
Managing local technical projects
Maintain or create policies, procedures, and processes
Identify root-causes of operational issues and process inefficiencies
Working with limited supervision
Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Pay and Benefits The pay range for this position is $18.00 - $25.00 • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Tulsa,OK. Application Deadline This position will be accepting applications until Dec 6, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.