Title: Client Success ManagerRealync - A Grace Hill Company (hereinafter referred to as Realync), is seeking a Client Success Manager for our growing B2B SaaS multifamily technology company. This position will be responsible for onboarding, supporting, managing and nurturing the engagement and retention of local, regional, and national enterprise clients. Realync has experienced explosive growth with a defined market, proven opportunity, and a track record of success. Were looking for hungry, self-starters with a background in SaaS service who are up for a new challenge, excited about hitting goals, and looking to have a lot of fun along the way!What You Will Do:Client OnboardingGuide new clients through the transition from the sales process to partnership run state Manage account setup, integration strategy, and user trainingRecord videos and deliver services in conjunction with on-site training and content creation, when necessaryClient Success Management and RetentionEffectively set, communicate, and manage goals and milestones with the client and associated Realync executive sponsorBuild strong, long-term relationships with clients by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needsServe as a product, company, and industry ambassador, keen on educating clients on the capabilities of RealyncConduct (at minimum) quarterly client success reports to ensure clients optimize Realyncs product and service, issues are resolved proactively, and client goals are metEvaluate risk management for each client and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the client lifecycleFollow up with onsite teams (end users) based on usage, stage of community, time of year, and other milestonesProactively communicate and strategize with each account to drive adoption, to ensure your assigned portfolio maintains at or above key performance indicatorsTravel = 10%Client Success Strategy and CollaborationWork with Realync leadership on setting, fine-tuning, and adjusting overall client success and account management strategies to ensure maximum retention and growth on assigned accountsBe the liaison between Realync clients and our product team to capture user sentiment, feedback, and product enhancement ideasWork with marketing to capture and communicate client success stories, quotes, and dataData Analysis & ReportingPull, analyze, manage, and effectively communicate Realync and client data for tracking performance and ROIWho You Are:You understand that the client's success is your successYou love data and are highly detail-orientedNo challenge or complexity will stop you from finding a solutionYou enjoy being in a flexible and rapidly changing environment You want to be fully immersed in a collaborative teamYou are resourceful - you are a master sleuth and seek to find answers before asking for helpYou own it - your role, career, and responsibilities You're scrappy - you find a way, in, around, or through any challengeYou consider your job description as only a guideWhat You Have:2+ years experience working in the multifamily industry and/or as a client success manager at a SaaS company (required)Exceptional service orientation, listening skills, presentation and coaching skills, and written and verbal communication skillsGrowth mindset - coachable, open to feedback, and dedicated to constant self-improvementPrior client-facing, client success, account management experienceAbility to work independently and set/manage priorities and initiatives judiciously and efficientlyOrganized, self-starter, with strong interpersonal skills to work effectively and nurture strong relationships with cross-functional business partnersStrong project management skills with the ability to manage multiple projects, clients, tasks and related communications simultaneously and within budgetTechnical skills: ChurnZero, Salesforce, Intercom, Slack, G-Suite & Microsoft Office SuiteDriven by personal, team, and company achievement with a commitment to excellence recblid u8hhz9yaebezza5a439rijm5bedg7a