Install & Service Trainer at ImOn Communications in CEDAR RAPIDS, Iowa

Job Description:

ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for an Installation and Service Trainer to join our team. 

At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.

The Installation and Service Trainer is responsible for designing, delivering, and evaluating training programs that educate employees on the proper installation, maintenance, and troubleshooting of products or services at ImOn. Ensures technicians can effectively set up and service equipment while adhering to quality standards and customer satisfaction goals; this typically involves hands-on training in the field and classroom training using real-world scenarios, technical knowledge of the product, and proficiency in safety procedures.

Essential duties and responsibilities include but are not limited to:

Curriculum Development:

• Create comprehensive training materials including manuals, presentations, and practical exercises covering installation procedures, product features, troubleshooting guides, safety protocols, and customer service best practices. 

Training Delivery:

• Conduct classroom and on-site training sessions, demonstrating proper installation techniques, equipment operation, and troubleshooting steps to new and existing technicians. 

Skills Assessment:

• Evaluate trainees' competency through practical assessments, knowledge checks, and performance evaluations to identify areas for improvement. 

Performance Monitoring:

• Track trainee progress, provide feedback, and address any performance gaps to ensure consistent quality in installations and service delivery. 

Technical Expertise:

• Stay updated on product specifications, new features, and industry standards to incorporate relevant information into training programs. 

Quality Control:

• Ensure adherence to company installation guidelines, safety procedures, and customer service standards during training sessions. 

Mentorship:

• Provide ongoing support and guidance to technicians post-training to address any challenges or questions they may encounter in the field. 

Additional Responsibilities:

• Participate in proactive team efforts to achieve departmental and company goals.
• Provide leadership to others though example and sharing of knowledge/skills.
• Routine and other maintenance on company provided truck
• Keep company provided truck clean
• Report any damages to company provided truck.
• Company provided tools are issued to employee and if lost damage or stolen need to be reported immediately for replacement. 
• Perform additional duties as assigned.

Requirements

We are looking for people with:

• High School Diploma or equivalent
• At least 3 years of combined experience in installation and/or service.
• Experience with training adult learners in a classroom is a plus.
• NCTI or SCTE certification preferred.
• Valid Iowa Driver’s License with a driving record that allows for you to be insured by ImOn’s insurance carrier.
• Capable to carry, climb and operate extension ladder, (approx. 28 ft high and 75+ pounds). 
• Must accommodate various working conditions such as: Poorly ventilated areas such as attics during extreme heat, dust, dirt, noise, insects, cleaning solution; work outdoors in all kinds of weather and at all times of the day or night; work near power lines and electricity.
• Capable to climb poles using gaffs, hooks and climbing belt as needed.

At ImOn, we'll hook you up. We offer our employees a full benefit package to include:

• A 401k plan with up to a 4% company match.
• Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
• A robust wellness program that offers annual health screenings as well as fitness incentives.
• Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.

Click apply now to apply online today! 

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