JOB SUMMARY: Responsible for taking inbound and outbound calls to convert leads to mortgage loans by using sales skills and product knowledge.
ESSENTIAL FUNCTIONS:
Conducts analysis of mortgage loans by examining application and supporting documentation; estimating credit-worthiness; and calculating repayment risk.
Primary point of contact for prospective borrowers as they go through the mortgage process.
Provides customer service to ensure customer satisfaction.
Completes mortgage loans by monitoring collection, verification, and preparation of mortgage loan documentation.
Completes all compliance requirements to ensure loan integrity/salability.
Responsible for conversion and other performance metrics to drive company profitability.
Maintains up-to-date knowledge of FHA, VA or conventional loan rules, regulations and guidelines through a combination of educational classes, correspondence courses on the job training.
Protects bank's image by keeping mortgage loan information confidential.
Performs other duties as assigned
Requirements:
PREFERRED EXPERIENCE AND QUALIFICATIONS:
2+ years of experience working in a mortgage loan originations capacity.
Sales and service-oriented
Proficiency in MS Office and mortgage software
Comprehension of lending procedures.
Ability to function independently in a multi-task environment as well as part of a team.
Ability to analyze information and make informed decisions.