Manager, Transportation at Medical Transportation Management in Raleigh, North Carolina

Job Description:

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

The Manager, Transportation will have ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an assigned geographic area.  The primary function of the Manager, Transportation is to provide oversight for Transportation Provider relationships and satisfaction, implementation, logistics network management, field monitoring, and financial analysis of transportation costs within the assigned region.  This role is key to a successful relationship with our Transportation Providers.

Essential Job Functions:

• Manage and oversee all operational aspects of Logistics, within assigned region


• Ensure local Logistics teams are evaluating performance of transportation providers and holding them accountable for a variety of metrics, including, but not limited to on time performance, cost and customer service satisfaction


• Primary responsibility and focus, at the assigned regional level, for network costs, including but not limited to reviewing and containing average costs per trip, average costs per mile, and other costs related metrics to meet budgeted transportation expenses over managed territories


• Drive cost containment initiatives through innovative recommendations


• Provide support for organization


• Direct Logistics Team in retention of and recruitment to the existing network to ensure that networks are comprehensive in geographic and mode coverage


• Direct Logistics Team in field monitoring and issuing of performance improvement plans (PIP) for transportation providers’ subpar performance


• Ensure transportation providers (TP) are educated and trained in accordance with MTM and contract specific requirements


• Ensure TPs are compliant with all requirements, credentials and policies


• Participate in planning, revisions, implementation and execution of updated amendments and/or regulations


• Responsible for daily guidance, development and performance of all direct reports


• Provide contract and MTM policy interpretation and assistance to local Logistic Team


• Facilitate town halls, conventions and seminars


• Regular attendance is required


• Other duties as assigned

Location:  Candidates must reside in the State of North Carolina. Some travel within the State required.

Experience, Education & Certifications:

Required:

• High School Diploma or G.E.D.


• College degree or four years of related work experience


• 2+ years of previous experience in management or in a proven leadership role


• 3+ years of previous experience in transportation, logistics, operations, or fleet management is required (5+ years is preferred)


• Minimum 2 years’ experience as an Account Manager or relevant related experience


• Experience contracting and negotiations


• Must possess a valid driver’s license

Preferred:

• Experience managing a 100+ fleet of vehicles, preferred


• Experience with routing and dispatch applications is preferred

Skills Needed:

• Demonstrate excellent time management skills


• Execute for results


• Excellent public speaking and presentation skills


• Knowledge of transportation logistics


• Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy


• Ability to establish and maintain operational structure


• Excellent problem-solving skills with the ability to anticipate and resolve problems


• Strong persuasion and negotiation skills


• Moderate skills in Microsoft Office


• Analytical in using data to drive operational and cost improvement


• Demonstrate a high level of ownership


• Must be able to demonstrate strong customer service skills


• Ability to maintain positive and team focused during high stress situations


• Excellent communication skills


• Ability to maintain high level of confidentiality


• Must be able to communicate with staff of all job levels professionally


• Ability to prioritize assigned projects, incidents, and requests


• Ability to identify with customers' needs and circumstances


• Ability to recognize, handle and refer situations of an emergent nature


• Adhere to all MTM established protocols and policies


• Regular attendance

Benefits:

• Health and Life Insurance Plans


• Dental and Vision Plans


• 401(k) with a company match


• Paid Time Off and Holiday Pay


• Maternity/Paternity Leave


• Casual Dress Environment


• Tuition Reimbursement


• MTM Perks Discount Program


• Leadership Mentoring Opportunities

Salary Min: $65,440

Salary Max: $81,800

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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