Customer Service Representative at Marine Systems Inc in New Iberia, Louisiana

Job Description:

Overview

Marine Systems, Inc. is hiring a Customer Service Representative / Counter Salesperson in our New Iberia, LA location. 70562

Responsibilities

• Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.


• Ascertains and verifies credit rating of customer and applies to quotation or order.


• Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.


• Computes price, discount, and shipping charges as required.


• Initiates purchase requisitions.


• Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention.


• Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.


• Follows up on orders to ensure delivery by specified dates.


• Recommends type of packing or labeling needed on order.


• Resolves customer complaints within limits of authority.


• Enters ordered parts on sales orders and prints pick tickets for such parts.


• May require forklift training.


• Other duties as assigned.

• Develop relationships with coworkers to better understand the processes and culture that affect safety.


• Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.


• Thoroughly knowledgeable of Safe Work Policy.

Qualifications

Education/Experience:

• High School or better.


• Less than 3 years: In the field or related area

Job Requirements

• Ability to read technical manuals


• Ability to interpret exploded diagrams of mechanical assemblies


• Ability to troubleshoot and identify complex mechanical problems


• Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.


• Knowledge of Microsoft Office and Oracle