Client Service Director II - Sales at One Call in Tallahassee, Florida

Job Description:

Client Service Director II - Sales



We're looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of "getting people the care they need when they need it." Over the last 30 years, our company has established itself as the market leader in managed care for the workers' compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.



Salary Range: $86000 - $141800 Salary


This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86000 - $141800 Salary



Benefits Summary:

In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.

• Opportunities to work from home


• Competitive wages with opportunities to earn annual merit increases


• Paid development hours to use for professional and community development!


• Generous paid time off, 8 company holidays, and 2 floating holidays per year


• $1,000 Colleague Referral Program


• Enterprise Recognition Program rewarding colleagues for their extraordinary work


• Exclusive discounts on travel, activities, and merchandise via work discount program


• Colleague Assistance Program that provides free counseling and financial services


• Tuition Reimbursement Program including certifications


• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions


• Medical, dental, and vision insurance


• Pre-Tax FSA and HSA health savings accounts


• 401(k) matching


• Company paid life insurance


• Company paid short term and long-term disability


• Referral program


• Healthcare concierge


• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.

The Client Services Director sells products and/or services and is accountable for relationships with One Call clients to ensure satisfaction, alignment of One Call's corporate strategy, account retention, and revenue growth. Additionally, the Client Services Director supports the Client Services Executive in on-going service delivery, customer satisfaction, and relationship development with One Call's largest clients.


Career professional role. A seasoned, experienced professional with a full understanding of all lines of business; resolves a wide range of issues in creative ways. Fully qualified, career-oriented, journey-level position. Has complete knowledge of company products and services. Typically supports high complexity products/Services. Normally receives little instruction on day-to-day work, general instructions on new projects or assignments. High degree of technical competency with Microsoft Office products and data visualization tools.


GENERAL DUTIES & RESPONSIBILITIES:

• Develops and executes account plans to ensure continued revenue growth.
  
  


• Demonstrates product knowledge including solutions, markets, and competitive intelligence.
  
  


• Leverages client-facing data to reinforce One Call value proposition.
  
  


• Leverages internal data to identify opportunities for improving service delivery and increased revenue.
  
  


• Provides accurate and timely sales forecasts.
  
  

• Develops relationships with desk-level buyers, pulling through revenue at the user level.
  
  


• Ensures accurate content and certification of information in CRM software for assigned clients.
  
  


• Within client organizations, builds network of influencers and maintains knowledge of products and services utilized.
  
  


• Identifies and mitigates at-risk business.
  
  


• If working with federal government contract clients, employee is required to receive federal government clearance for handling sensitive information. Employee is also required to receive annual security awareness training.
  
  

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree or the equivalent combination of education, training, or work experience.
  
  

• A minimum of 3 years of sales or equivalent experience required; 5 years or more preferred.
  
  

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Good understanding of One Call products and services.
  
  


• General knowledge of workers' compensation industry.
  
  


• Communicates ideas both verbally, in written form and via presentation in a clear, concise, and professional manner appropriate to audience including executive levels.
  
  


• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public.
  
  


• Ability to show established track record of involvement in industry trade groups preferred.
  
  

• Expert knowledge of Microsoft Office suite of applications, CRM software, and data visualization tools.
  
  
  

PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:

• For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
  
  

• For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.
  
  

• The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).
  
  


• Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.
  
  


• The work environment utilizes florescent lighting; noise level is moderate.
  
  


• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
  
  


• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
  
  


• Please be advised this job description is subject to change at any time.
  
  

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