Posted in Other about 10 hours ago.
Our client is seeking a dedicated Customer Success Technical Consultant to join their dynamic team. This hybrid role offers the flexibility to work three days in the office, with the candidate choosing their preferred days. There is potential for this position to extend or convert to a full-time role.
As a Customer Success Technical Consultant, you will engage with customers and internal teams to drive our client's integration strategy and execute on customer integration and technical work needs. This customer-facing role requires direct interfacing with customers and prospects to understand their technical account requirements and deliver identified solutions.
Key Responsibilities:
- Partner strategically with the post-sales Customer Success and Implementation team
- Understand customer pain points with their existing processes and scope requirements for potential integrations
- Create and update productized and custom integrations with customer ISVs
- Research product and technical capabilities and limitations of applications for potential integration
- Document integrations and technical processes for onboarding customers
- Work closely with feature teams to validate new integrations
Day-to-Day Activities:
- Join customer calls to discover technical needs
- Manage a task list of implementation tickets for delivery of various integrations
- Follow up directly with customers when additional information is needed to complete a task
- Document the process for all technical work completed to create a scalable process
- Maintain a line of communication with customers who have existing integrations to ensure consistent delivery of data
Required Skills and Experience:
- Proficiency in Microsoft Office Suite
- Experience with a variety of systems, including QuickBooks
- Excellent communication skills
- Previous client-facing role experience
Please note that candidates must complete a background check and drug screen upon offer. We are committed to Diversity, Equity, and Inclusion (DEI) and welcome applications from all backgrounds.
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