SCCM / MECM Desktop Engineer at Worthington Industries Inc in Columbus, Ohio

Job Description:

Due to continued growth

we are adding a new SCCM/MECM Desktop Engineer to our Worthington Steel business. We are seeking a seasoned Desktop Engineer to handle escalated technical issues. This role provides assistance using a variety of platforms as well as on-site support as needed to support both the corporate and manufacturing environments. This role will analyze issues based on details provided by the internal client as well as Tier 1 and 2 representatives to search issues and identify and implement an appropriate solution. ** This role will require someone with prior advanced skills in SCCM/ MECM to lead the team in this area. Strong experience in SCCM / MECM is required. Desired experience with Intune. This will be a hybrid role with a flexible schedule.

Responsibilities:

• Works in a professional

  friendly

  
  

  and timely manner over all appropriate communication channels (phone

  
  

  in person/onsite

  
  

  email

  
  

  Teams etc.) when performing work

  
  
• Leverage the best practices of voice of customer

  emotional intelligence

  
  

  and empathy in the spirit of Worthington Industries' Philosophy to deliver exemplary service.

  
  
• Accurately captures all information from end users to assess what is needed (i.e. work required/by when

  issues/symptoms

  
  

  etc.)

  
  
• Provide final point of escalation for the most difficult support cases
• Provide implementation support and/or lead projects
• Provides work direction

  problem resolution

  
  

  and training to other technical support personnel

  
  
• Maintain detailed product knowledge of all supported products and solutions in order to support all aspects of the business
• Troubleshoots and performs proper root cause analysis for all issues. Provides accurate diagnosis and resolution for all issues. Accurately identifies and implements work for service requests.
• Completes all required system documentation (ticketing system

  knowledge base

  
  

  project documents

  
  

  etc.) in a timely manner

  
  
• Provides accurate estimates of work (tasks

  hours

  
  

  etc.) and reports status of work in a timely manner. Properly builds and manages work plan to accommodate planned and unplanned work. Works with others (end users

  
  

  team

  
  

  etc.) to schedule and coordinate time to perform work.

  
  
• Performs in a continuous improvement mode (constantly look for ways to operate more efficiently and effectively; and apply change). Informs Manager of recurring issues
• Ability to physically move and install computing equipment in an office and manufacturing setting
• Ability to learn and provide basic level of support for ERP

  CAD

  
  

  other and business systems (before escalating to application support/SMEs)

  
  
• Requires after hours support if needed (on-call

  projects

  
  

  issues resolution)

  
  
• Other duties as assigned

We Would Love to Hear from You If you have the following:

• Microsoft Endpoint Configuration Manager

  SCCM

  
  

  Intune

• Advanced knowledge of Microsoft 365 services

  including

  
  

  but not limited to Microsoft 365

  
  

  Exchange Online

  
  

  Microsoft Azure

  
  

  Microsoft Azure Active Directory

  
  

  SharePoint

  
  

  OneDrive.

• Strong interpersonal skills

  including teamwork and team building as well as strong analytical

  
  

  written

  
  

  and verbal communication skills

  
  
• 3-5+ years in end user support experience as a Tier-3 resource in a structured work environment
• Excellent time management and organizational skills. Proven ability to handle multiple and changing priorities
• Certifications are preferred

  like A+

  
  

  CompTIA

  
  

  ITIL

  
  

  Microsoft certifications

  
  
• Advanced knowledge of Microsoft Desktop Operating Systems and advanced knowledge of computer hardware
• Active Directory and Group Policy management

• Operating System Deployment (OSD) and packaging

  testing

  
  

  deploying required applications

  
  

  imaging

  
  

  configuring

  
  

  and deploying Windows PCs

  
  
• Troubleshooting

  diagnosing

  
  

  and resolving end user issues

  
  
• Basic computing security like password resets

  malware

  
  

  access control

  
  

  Email filtering

  
  

  firewall

  
  

  encryption

  
  

  data loss prevention

  
  

  etc.

  
  
• Basic networking (wiring

  wireless

  
  

  ports

  
  

  switches

  
  

  routers

  
  

  access points

  
  

  etc.)

  
  
• Productivity and collaboration platforms like Microsoft Office

  Office 365

  
  

  and Microsoft Teams

  
  
• ITIL (highly preferred)

  as well as root cause analysis techniques

  
  
• Advanced knowledge of Windows Server (2012 R2

  & 2016,2019)

  
  

  System Center

  
  

  Active Directory

  
  

  DHCP

  
  

  DNS

  
  

  Group Policy

  
  

  DFS

  
  

  File/Print services

  
  

  and certificate services

  
  
• Scripting

  like Microsoft PowerShell

  
  

  and scripting best practices and understanding of the OSI model

  
  

• Health

  Dental

  
  

  and Vision insurance that starts on your first day! Employer HSA contribution ($1,000/single or $2,000/family)

  
  
• 401(K) Match + Employer contribution
• Tuition assistance for continuing or career-related education
• 
  As Our Philosophy states: People are our most important asset. Ample opportunity for career growth- we promote from within
• Employee Assistance Program
• Flexible Work Schedule
• Quarterly profit sharing (with no cap!)