SCCM / MECM Desktop Engineer at Worthington Industries Inc in Columbus, Ohio

Posted in General Business 5 days ago.

Type: Full-Time





Job Description:

Due to continued growth

we are adding a new SCCM/MECM Desktop Engineer to our Worthington Steel business. We are seeking a seasoned Desktop Engineer to handle escalated technical issues. This role provides assistance using a variety of platforms as well as on-site support as needed to support both the corporate and manufacturing environments. This role will analyze issues based on details provided by the internal client as well as Tier 1 and 2 representatives to search issues and identify and implement an appropriate solution. ** This role will require someone with prior advanced skills in SCCM/ MECM to lead the team in this area. Strong experience in SCCM / MECM is required. Desired experience with Intune. This will be a hybrid role with a flexible schedule.

Responsibilities:


  • Works in a professional

    friendly


    and timely manner over all appropriate communication channels (phone


    in person/onsite


    email


    Teams etc.) when performing work


  • Leverage the best practices of voice of customer

    emotional intelligence


    and empathy in the spirit of Worthington Industries' Philosophy to deliver exemplary service.


  • Accurately captures all information from end users to assess what is needed (i.e. work required/by when

    issues/symptoms


    etc.)


  • Provide final point of escalation for the most difficult support cases
  • Provide implementation support and/or lead projects
  • Provides work direction

    problem resolution


    and training to other technical support personnel


  • Maintain detailed product knowledge of all supported products and solutions in order to support all aspects of the business
  • Troubleshoots and performs proper root cause analysis for all issues. Provides accurate diagnosis and resolution for all issues. Accurately identifies and implements work for service requests.
  • Completes all required system documentation (ticketing system

    knowledge base


    project documents


    etc.) in a timely manner


  • Provides accurate estimates of work (tasks

    hours


    etc.) and reports status of work in a timely manner. Properly builds and manages work plan to accommodate planned and unplanned work. Works with others (end users


    team


    etc.) to schedule and coordinate time to perform work.


  • Performs in a continuous improvement mode (constantly look for ways to operate more efficiently and effectively; and apply change). Informs Manager of recurring issues
  • Ability to physically move and install computing equipment in an office and manufacturing setting
  • Ability to learn and provide basic level of support for ERP

    CAD


    other and business systems (before escalating to application support/SMEs)


  • Requires after hours support if needed (on-call

    projects


    issues resolution)


  • Other duties as assigned

We Would Love to Hear from You If you have the following:


  • Microsoft Endpoint Configuration Manager

    SCCM


    Intune

  • Advanced knowledge of Microsoft 365 services

    including


    but not limited to Microsoft 365


    Exchange Online


    Microsoft Azure


    Microsoft Azure Active Directory


    SharePoint


    OneDrive.

  • Strong interpersonal skills

    including teamwork and team building as well as strong analytical


    written


    and verbal communication skills


  • 3-5+ years in end user support experience as a Tier-3 resource in a structured work environment
  • Excellent time management and organizational skills. Proven ability to handle multiple and changing priorities
  • Certifications are preferred

    like A+


    CompTIA


    ITIL


    Microsoft certifications


  • Advanced knowledge of Microsoft Desktop Operating Systems and advanced knowledge of computer hardware
  • Active Directory and Group Policy management


Demonstrated Experience with:

  • Operating System Deployment (OSD) and packaging

    testing


    deploying required applications


    imaging


    configuring


    and deploying Windows PCs


  • Troubleshooting

    diagnosing


    and resolving end user issues


  • Basic computing security like password resets

    malware


    access control


    Email filtering


    firewall


    encryption


    data loss prevention


    etc.


  • Basic networking (wiring

    wireless


    ports


    switches


    routers


    access points


    etc.)


  • Productivity and collaboration platforms like Microsoft Office

    Office 365


    and Microsoft Teams


  • ITIL (highly preferred)

    as well as root cause analysis techniques


  • Advanced knowledge of Windows Server (2012 R2

    & 2016,2019)


    System Center


    Active Directory


    DHCP


    DNS


    Group Policy


    DFS


    File/Print services


    and certificate services


  • Scripting

    like Microsoft PowerShell


    and scripting best practices and understanding of the OSI model




Why you will love working here:

  • Health

    Dental


    and Vision insurance that starts on your first day! Employer HSA contribution ($1,000/single or $2,000/family)


  • 401(K) Match + Employer contribution
  • Tuition assistance for continuing or career-related education

  • As Our Philosophy states: People are our most important asset. Ample opportunity for career growth- we promote from within
  • Employee Assistance Program
  • Flexible Work Schedule
  • Quarterly profit sharing (with no cap!)





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