SCCM / MECM Desktop Engineer at Worthington Industries Inc in Columbus, Ohio

Posted in General Business about 13 hours ago.

Type: Full-Time





Job Description:

Due to continued growth

we are adding a new SCCM/MECM Desktop Engineer to our Worthington Steel business. We are seeking a seasoned Desktop Engineer to handle escalated technical issues. This role provides assistance using a variety of platforms as well as on-site support as needed to support both the corporate and manufacturing environments. This role will analyze issues based on details provided by the internal client as well as Tier 1 and 2 representatives to search issues and identify and implement an appropriate solution. ** This role will require someone with prior advanced skills in SCCM/ MECM to lead the team in this area. Strong experience in SCCM / MECM is required. Desired experience with Intune. This will be a hybrid role with a flexible schedule.

Responsibilities:


  • Works in a professional

    friendly


    and timely manner over all appropriate communication channels (phone


    in person/onsite


    email


    Teams etc.) when performing work


  • Leverage the best practices of voice of customer

    emotional intelligence


    and empathy in the spirit of Worthington Industries' Philosophy to deliver exemplary service.


  • Accurately captures all information from end users to assess what is needed (i.e. work required/by when

    issues/symptoms


    etc.)


  • Provide final point of escalation for the most difficult support cases
  • Provide implementation support and/or lead projects
  • Provides work direction

    problem resolution


    and training to other technical support personnel


  • Maintain detailed product knowledge of all supported products and solutions in order to support all aspects of the business
  • Troubleshoots and performs proper root cause analysis for all issues. Provides accurate diagnosis and resolution for all issues. Accurately identifies and implements work for service requests.
  • Completes all required system documentation (ticketing system

    knowledge base


    project documents


    etc.) in a timely manner


  • Provides accurate estimates of work (tasks

    hours


    etc.) and reports status of work in a timely manner. Properly builds and manages work plan to accommodate planned and unplanned work. Works with others (end users


    team


    etc.) to schedule and coordinate time to perform work.


  • Performs in a continuous improvement mode (constantly look for ways to operate more efficiently and effectively; and apply change). Informs Manager of recurring issues
  • Ability to physically move and install computing equipment in an office and manufacturing setting
  • Ability to learn and provide basic level of support for ERP

    CAD


    other and business systems (before escalating to application support/SMEs)


  • Requires after hours support if needed (on-call

    projects


    issues resolution)


  • Other duties as assigned

We Would Love to Hear from You If you have the following:


  • Microsoft Endpoint Configuration Manager

    SCCM


    Intune

  • Advanced knowledge of Microsoft 365 services

    including


    but not limited to Microsoft 365


    Exchange Online


    Microsoft Azure


    Microsoft Azure Active Directory


    SharePoint


    OneDrive.

  • Strong interpersonal skills

    including teamwork and team building as well as strong analytical


    written


    and verbal communication skills


  • 3-5+ years in end user support experience as a Tier-3 resource in a structured work environment
  • Excellent time management and organizational skills. Proven ability to handle multiple and changing priorities
  • Certifications are preferred

    like A+


    CompTIA


    ITIL


    Microsoft certifications


  • Advanced knowledge of Microsoft Desktop Operating Systems and advanced knowledge of computer hardware
  • Active Directory and Group Policy management


Demonstrated Experience with:

  • Operating System Deployment (OSD) and packaging

    testing


    deploying required applications


    imaging


    configuring


    and deploying Windows PCs


  • Troubleshooting

    diagnosing


    and resolving end user issues


  • Basic computing security like password resets

    malware


    access control


    Email filtering


    firewall


    encryption


    data loss prevention


    etc.


  • Basic networking (wiring

    wireless


    ports


    switches


    routers


    access points


    etc.)


  • Productivity and collaboration platforms like Microsoft Office

    Office 365


    and Microsoft Teams


  • ITIL (highly preferred)

    as well as root cause analysis techniques


  • Advanced knowledge of Windows Server (2012 R2

    & 2016,2019)


    System Center


    Active Directory


    DHCP


    DNS


    Group Policy


    DFS


    File/Print services


    and certificate services


  • Scripting

    like Microsoft PowerShell


    and scripting best practices and understanding of the OSI model




Why you will love working here:

  • Health

    Dental


    and Vision insurance that starts on your first day! Employer HSA contribution ($1,000/single or $2,000/family)


  • 401(K) Match + Employer contribution
  • Tuition assistance for continuing or career-related education

  • As Our Philosophy states: People are our most important asset. Ample opportunity for career growth- we promote from within
  • Employee Assistance Program
  • Flexible Work Schedule
  • Quarterly profit sharing (with no cap!)





More jobs in Columbus, Ohio

Other
6 minutes ago

Beacon Hill Staffing Group, LLC
Other
11 minutes ago

Beacon Hill Staffing Group, LLC
Other
35 minutes ago

Beacon Hill Staffing Group, LLC
More jobs in General Business

General Business
9 minutes ago

Credit Human
General Business
about 1 hour ago

Kendo Brands
General Business
about 1 hour ago

Kendo Brands