Posted in General Business 4 days ago.
Type: Full-Time
Due to continued growth
we are adding a new SCCM/MECM Desktop Engineer to our Worthington Steel business. We are seeking a seasoned Desktop Engineer to handle escalated technical issues. This role provides assistance using a variety of platforms as well as on-site support as needed to support both the corporate and manufacturing environments. This role will analyze issues based on details provided by the internal client as well as Tier 1 and 2 representatives to search issues and identify and implement an appropriate solution. ** This role will require someone with prior advanced skills in SCCM/ MECM to lead the team in this area. Strong experience in SCCM / MECM is required. Desired experience with Intune. This will be a hybrid role with a flexible schedule.
Responsibilities:
friendly
and timely manner over all appropriate communication channels (phone
in person/onsite
Teams etc.) when performing work
emotional intelligence
and empathy in the spirit of Worthington Industries' Philosophy to deliver exemplary service.
issues/symptoms
etc.)
problem resolution
and training to other technical support personnel
knowledge base
project documents
etc.) in a timely manner
hours
etc.) and reports status of work in a timely manner. Properly builds and manages work plan to accommodate planned and unplanned work. Works with others (end users
team
etc.) to schedule and coordinate time to perform work.
CAD
other and business systems (before escalating to application support/SMEs)
projects
issues resolution)
We Would Love to Hear from You If you have the following:
SCCM
Intune
including
but not limited to Microsoft 365
Exchange Online
Microsoft Azure
Microsoft Azure Active Directory
SharePoint
OneDrive.
including teamwork and team building as well as strong analytical
written
and verbal communication skills
like A+
CompTIA
ITIL
Microsoft certifications
testing
deploying required applications
imaging
configuring
and deploying Windows PCs
diagnosing
and resolving end user issues
malware
access control
Email filtering
firewall
encryption
data loss prevention
etc.
wireless
ports
switches
routers
access points
etc.)
Office 365
and Microsoft Teams
as well as root cause analysis techniques
& 2016,2019)
System Center
Active Directory
DHCP
DNS
Group Policy
DFS
File/Print services
and certificate services
like Microsoft PowerShell
and scripting best practices and understanding of the OSI model
Dental
and Vision insurance that starts on your first day! Employer HSA contribution ($1,000/single or $2,000/family)
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