Customer Service Coordinator at Trident Machine Tools in Windsor, Connecticut

Job Description:

We are seeking an attentive and diligent Customer Service Coordinator (CSC) to join our team! The CSC will be responsible for supporting both the internal customer service team, as well as our valued customers. This role includes providing assistance via phone and email and helping the internal team track and communicate the various stages of a product, from sale through production and shipping. The CSC will assist customers in need of service support, ensuring their concerns are addressed promptly while directing all other inquiries to the appropriate team or individual.

Role Responsibilities:

• Answer all customer service calls and emails and provide appropriate follow up.
• Coordinate third-party vendors in response to the needs in the sales cycle.
• File UCC reports with accuracy and attention to detail.
• Provide frequent updates to customers with work order statuses.
• Assist with USMTO analysis to support business goals.
• Distribute and enter capital leads.
• Provide customers activation codes and support.
• Develop and share Service Team Customer experiences.
• Coordinate van registrations, insurance, and service needs, ensuring operations run efficiently.

Other Functions:

• Perform related duties as required.

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications:

• At least 3+ years in a customer-facing role, showcasing a dedication to outstanding service.
• 2+ years in a support-focused role, showcasing your ability to assist and problem-solve effectively
• Ability to anticipate the needs of others to ensure their seamless and positive experience
• Excellent time management skills and ability to prioritize work efficiently
• Demonstrated ability to efficiently balance multiple tasks simultaneously while maintaining speed and accuracy.
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite
• Prior administrative experience
• Proficient in maintaining order and structure
• Detail oriented
• Fluent in Spanish (preferred but not required)

Benefits:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary


• Paid Time Off, starting with 23 paid days off in your first year.


• 10 Company Paid Holidays


• Comprehensive Health Benefits including, Medical, Vision, Dental and Life Insurance


• 401(k) retirement plan with company contribution


• Tuition reimbursement


• Employee appreciation events and perks


• Employee Assistance Program

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to optimally perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly mobile, able to access all areas of the premises.


• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities and projects.


• Able to perform bending, twisting, stooping, reaching and lifting of moderate to heavyweight material up to 50 lbs.


• Is frequently required to use hands to finger and reach with hands and arms.


• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.


• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Job Requisition:1081B

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