Senior Manager, UX Design at Millipore Corporation in Burlington, Massachusetts

Job Description:

Work Location: Burlington, Massachusetts
Shift:
Department: LS-SL-MXDU CX UI/UX
Recruiter: Paul Therrien



This information is for internals only. Please do not share outside of the organization.



We know you've got big plans - so do we! Our global team is innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.



Your Role:



As a Senior Manager of User Experience at MilliporeSigma, you'll be at the front line of innovation and technology, driving our UX roadmap from conception to implementation. You'll possess a deep understanding of UX principles, design systems, and operational best practices. We are seeking an experienced people manager who is excited to push the limits of our ecommerce offering and develop a high-performing team. This includes taking a critical lens to ways of working, keeping a keen eye on budgeting and resourcing, and championing winning user experiences. This individual will also partner cross-functionally with leaders across our technology team to align on high-impact solutions as we collectively build a best-in-class customer experience.


This role will report to the Associate Director of Experience Design.



This role is hybrid in Burlington, MA or St. Louis, MO.




Key Accountabilities:

• Manage a team of 10 designers, ranging from individual contributors and managers, by setting ambitious goals, driving operational efficiency, and providing supportive developmental feedback
  
  

• Champion collaboration and effective communication with both technical and commercial stakeholders (product owners, customer research, engineering etc.) to vision, roadmap, and implement a best-in-class customer experience
  
  

• Take a strategic lens to examining how multiple user touchpoints work together to collectively solve for needs across the full customer journey
  
  

• Lead the team through design process from planning through delivery with vision and intent
  
  

• Understand and champion the needs of key customer personas to drive impactful design solutions, increasing both customer satisfaction and business value
  
  

• Focus on team deliverables for critical user flows that result in tailored experiences for distinct customer segments
  
  

Who You Are




Minimum Qualifications:

• B.A./B.S. in Design Human-Computer Interaction, Product Management, User Experience, Business Management or related field
  
  

• Experience leading in-house design teams, hands-on designing and executing customer experience strategies with a focus on software tools, complex enterprise applications, or e-commerce
  
  

• Proven track record of successfully managing a team of user experience designers, resulting in team innovation, strong business results and professional development
  
  

• Deep understanding of UX processes, design research, and 'jobs to be done' frameworks
  
  

• Proficiency in design and rendering software such as Figma, content management systems such as Adobe Experience Manager, and personalization applications
  
  

• Strong problem-solving skills and the ability to develop innovative solutions aligned with user needs and technical feasibility
  
  

• Excellent communication and presentation skills, with the ability to effectively convey and drive alignment around complex ideas and strategies with stakeholders at all levels
  
  

• Proven track record of collaborating cross-functionally, educating, and influencing teams to achieve common goals
  
  

Preferred Qualifications:

• Experience in collaborating with the design and development of websites focused on education, lead generation, and transactions


• Exceptional strategic thinking abilities and the ability to develop and execute digital strategies that align with business objectives
  
  

• Experience with agile principles and execution
  
  

• Proven track record of leading design thinking projects and generating innovative experiences that inform product roadmaps
  
  

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination. Apply Now