Patient Services Representative, Hilltop Family Practice - Somersworth at Wentworth-Douglass Hospital(WDH) in Somersworth, New Hampshire

Job Description:

We're offering a generous sign-on bonus of $750.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process!




About Us



Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our network offers primary care, specialty care, and other services at locations throughout the New Hampshire and Southern Maine Seacoast Region.


At WHP, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness, and experience professional growth - join our team today!



Hilltop Family Practice



Our practice is located at 85 Main Street, Somersworth, NH 03878. As a Family Medicine office, we provide outstanding primary care and preventative health care to patients of all ages, from newborns to seniors.


We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! We pride ourselves on our compassionate, family-focused approach. We really get to know our patients to ensure that they are receiving exceptional, personalized care in a comfortable, friendly atmosphere.


Are you ready to bring your talent to this team and join us in moving health care forward?



The Opportunity



We are seeking a part-time, 24-hour Patient Services Representative to support our Hilltop Family Practice team located at 85 Main Street, Somersworth, NH 03878. The schedule is onsite Monday, Tuesday and Wednesday from 8:30am-5:00pm.


Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! Teamwork is the foundation for successful day-to-day operations.

• Leading up to the patient visit, Patient Service Representatives schedule all appointments.


• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.


• At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms and scheduling follow-up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and transferring appropriately, performing referral/diagnostic/lab orders processing duties, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.


We do our best to keep all employees in their assigned practices and locations; however, you may also be asked to float to other departments in the WHP system when appropriate and needed during times of staffing shortages/other extenuating circumstances for cross-coverage purposes and to ensure adequate coverage and support.



Qualifications

Qualifications



Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. We are seeking a highly organized candidate who thrives in a fast-paced environment. The ideal candidate will demonstrate the ability to manage multiple tasks efficiently while maintaining attention to detail. Strong organizational skills and the capacity to adapt quickly to changing priorities are essential for success in this role.

• High School Diploma or equivalent required.


• 1 year minimum customer service experience, medical office setting strongly preferred.


• Demonstrated knowledge of medical terminology preferred.


• Strong computer skills preferred.

EEO Statement

Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Apply Now