Customer Service Representative at Menasha Packaging in neenah, Wisconsin

Job Description:

The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned.

• Ensures timely customer specific material setup and proactively manages proofing and material validation timelines for assigned account(s)


• Receives and responds to requested material specification changes and processes appropriate actions


• Submits project changes through internal operating systems as needed


• Ensures timely order entry and proactively manages order timelines for assigned account(s)


• Proactively monitors open projects & orders to advise key stakeholders of possible lead time challenges


• Receives and responds to customer complaints and processes appropriate corrective action


• Supports pricing requests


• Monitors product inventory to assure availability for production and/or distribution to customer; works with management on disposition of aging inventory


• Prepares purchase orders for outside materials


• Prepares and reviews required business reports


• Helps to monitor the team's overall workload to level load as needed


• Helps to identify and share best practices


• Supports continuous improvement initiatives


• Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives

Education & Experience Requirements:

• High school diploma or equivalent required


• Minimum of 2 years of relevant experience required


• Prior display, graphic, and/or contract packaging industry experience preferred


• Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint

Knowledge, Skills & Abilities:

• Ability to design, implement and execute CRM business processes and associated applications


• Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty


• Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department


• Familiarity with organization's policies, standards and procedures guiding customer interactions


• Knowledge of practices, tools, and techniques for communicating with a customer


• Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests

Physical Requirements & Work Environment:

• Primarily works in an office environment with occasional time spent in a production and/or warehouse setting


• Position may be based at Menasha Packaging site or customer location

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