Delivery Operations Specialist at Cyberark in Newton, Massachusetts

Job Description:

Company Description




About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.



Job Description



CyberArk is seeking a detail-oriented Delivery Operations Specialist to join a growing Quote-to-Cash department. This is a fantastic opportunity for a highly motivated, analytical individual to join a great company and have an impact on the future infrastructure being set up for continued growth. This is a hybrid role focused on delivering product licenses and software, while ensuring optimal efficiency, revenue, and margin performance post-sales.



Job functions:

• Manage delivery of customer software - license generation, asset creation while working with multiple departments across the business while managing customer data.


• Improve efficiency within CyberArk global delivery operations by implementing and maintaining consistent and scalable processes and building and maintaining customer products data base.


• Support internal teams with operations-related questions and inquiries.


• Process documentation and maintain knowledge base of operations processes.


• Manage high volume peak periods (end of quarter and fiscal year).


• Work closely with multiple departments across the business to ensure quality processes.

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Qualifications

• Experience in managing multiple processes in a high-volume environment.


• Experience in managing post-sale processes.


• Prior experience of 1-2 years in a SaaS company


• Self-learner with the ability to prioritize tasks, with a strong emphasis on working as part of a team


• Working knowledge of Salesforce


• Strong communication and interpersonal skills with the ability to connect with diverse audience


• Experience with Microsoft Office

Additional Information



CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $61,000 - $85,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits. Apply Now