Provide leadership to social services team members. Provide direct supervision to Social Services Leads. The SSM works closely with other department leaders to ensure quality-of-care and performance measures are obtained with a focus on the mission of PHC. The Social Service Manager will be tasked with increasing patient enrollments in the Ryan White Program via direct engagement with current PHC patients as well as community engagement.
DUTIES AND RESPONSIBILITIES
Serve as lead for the organization when communicating with funders/community partners.
Attend community meetings with partners, such as, New Orleans Regional AIDS Planning Council, Ryan White Services Administration.
Facilitate monthly staff meetings with team members from the social services department.
Assist in facilitating ongoing trainings and educational sessions for Social Services staff to help ensure they stay compliant with continuing education requirements
Conduct one-on-one supervision sessions each month with the Social Services Leads.
Ensure all programs are meeting deliverables. Example: UOS, clinical quality measures, programmatic outcomes.
In coordination with the Social Services Leads ensure compliance with program goals and policies by reviewing the chart audits completed by the Leads.
Maintain a working relationship and involvement with area hospital, clinic staff, and community partners to promote all PHC services, with a special emphasis on the Social Services program.
Works closely with the Leads to ensure medical adherence through interaction with medical team.
Serve as a backup to case managers, providing the following services to clients:
Prepares, manages, and evaluates an appropriate service plan for each client.
Advocates and works well with clients to complete goals and objectives on individual service plans within allotted time frame.
Access and follow-up on referrals to community resources in an appropriate amount of time.
Ensures timely submission of required paperwork by Social Services Leads.
Complete paperwork accurately and thoroughly documenting meetings and supervision sessions with SSL.
Participate in PHC organization-wide committees to include Quality, Safety, and Risk Management (QSRM), Compliance, and others as deemed appropriate.
Campion efficient workflows and processes to ensure compliant documentation in the organization's EHR.
Facilitate program audits with funders
Support continued expansion of services and programming
Work to address client complaints and mitigate concerns to help prevent grievances.
Adheres to office protocol. (work hours, voicemail, staff meetings, etc...)
Interacts with clients, providers and staff in a professional, courteous and responsible manner.
Completes 40 hours of continuing education hours/Ryan White training per year.
Performs other duties as directed by CCO.
OTHER RESPONSIBILITIES/REQUIREMENTS
Partner with other administrative leaders to set strategy; develop and update PHC's policy, protocols, and procedures to support client/patient care.
Provides comprehensive oversight and management of all Social Services Programs.
Develops and builds staff rapport of all team members.
Ensures all Social Services programs and policies are in line with industry standards and best practices.
Ability to schedule work production to meet timelines with attention to detail.
Strategic and innovative thinker with proven ability to communicate a vision and drive results.
Demonstrated management, organizational and interpersonal skills.
Ability to solve problems and execute on initiatives.
Ability to work collaboratively internally and externally.
Self-assured and results oriented.
Demonstrated ability to assess business needs, design and implement programs and evaluate results.
SKILLS AND ABILITIES
Skill in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public.
Skill in developing, implementing, and administering work processes.
Detail oriented and tolerant of frequent interruptions and distractions from clients and staff.
Effectively communicate with colleagues, clients, and staff.
Proficient in Microsoft Office, including Outlook, Word, and Excel and electronic medical records system.
Ability to work under minimum supervision and demonstrate strong initiatives to address the healthcare landscape.
Ability to supervise and train employees, to include organizing, prioritizing and scheduling work assignments to meet practice timelines.
Ability to deal in an organized manner with problems involving multiple variables within the scope of the position.
Ability to make independent decisions when circumstances warrant; make prompt and accurate judgments regarding AR, billing and other office duties.
Ability to recognize, evaluate, solve problems, and correct errors, and to develop processes that eliminate redundancy.
Ability to conceptualize work flow, develops plans, and implement appropriate actions.
Ability to communicate effectively in writing, over the telephone, and in person.
SUPERVISORY RESPONSIBILITIES
Oversees the management and supervision of program staff (Social Services Leads).
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge of HIPAA compliance.
Minimum of two (2) years supervisory experience.
Understanding the ethics of confidentiality.
EDUCATION/EXPERIENCE
Bachelor's degree required or master's preferred in Social Work with 2 (two) years of paid post-degree providing case management services.
Experience and demonstrated successful leadership of care management, disease management and/or population health programs.
LANGUAGE SKILLS
Ability to read, write, speak and comprehend written documents fluently.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical in diagram form and deal with several abstract and concrete variables.
CERTIFICATION/LICENSURE
N/A
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
This job description includes the major duties and responsibilities of the job but is not inclusive of every task inherent to the job. In addition, it may be occasionally necessary for employees to be assigned tasks not specifically covered by their permanent assignment. Employees will be expected to comply with reasonable requests from their supervisor.
PHYSICAL DEMANDS:
Priority Health Care (PHC) will comply with the Americans with Disabilities Act, including the Americans with Disabilities Act Amendment Act, and all other Federal, State, and local legislative requirements.
PHC will ensure that reasonable accommodations are made to enable a qualified individual with a disability to perform the essential functions of that position.
Sitting and/or standing for extended periods of time.
Able to use computer to chart patient information in the Electronic Health Record.
May be expected to work earlier or stay later during unexpected busier periods.
Physically able to participate in training sessions, presentations, and meetings.
Local travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.
Able to lift and/or carry up to 15 pounds.
Priority Health Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, citizenship status, religion, age, gender identification, pregnancy, marital or familial status, gender or sexual orientation, veteran or military status, physical or mental disability, genetic information, or on the basis of any other status protected by law, and in compliance with applicable federal, state and local law.