To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. To ensure friendly, accurate and prompt assistance as members need.
Essential Functions & Responsibilities:
Accurately handle money with large volume of transactions; service members on a regular basis. Handle account transactions with accuracy and a sense of urgency.
Promote TCU products and services to meet and/or exceed branch and company objectives (Sales Strategies); cross selling TCU products and services. Remain current, regarding TCU products and services by reviewing information provided, by seeking answers, about such products and services and by participating in on-going training.
Balance drawer(s) daily, maintain a good record regarding overages/shortages, limit posting errors. Balance ATM (Automatic Teller Machine) and Vault.
Check signing authority and override capability, as defined.
Acts as a back-up to Head Teller in an operations capacity.
Welcomes members and provides routine information, concerning; services and directs members to appropriate departments for specific information and services. Receives and processes member financial transactions, including deposits, withdrawals and loan payments, with accuracy and equally share workload with other on the teller line. Embracing and using the "Service Strategies" concepts. Sells money orders and travelers checks to members; transfers amounts from member accounts, as directed. Post transactions to member's accounts.
Performs other related duties, as assigned.
Knowledge and Skills:
Experience
* Experience in a Leadership/Supervisory Role * Prior Teller/Cash Handling Experience, required * Customer Service Skills, essential
Education
A high school education or GED.
Interpersonal Skills
Courtesy, tact, and diplomacy, are essential elements of the job. Work involves, personal contact with others, inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, and/or soliciting cooperation.
Other Skills
* Sales Acumen * Good Communication Skills * Organizational Skills * Attention to Details * Strong Computer Skills * Basic Math Skills * Member Service Skills, essential
Physical Requirements
* Ability to stand for extended periods of time * Ability to bend, twist, squat and reach * Ability to lift up to 25 pounds, frequently
Work Environment
Member Facing/Fast Paced
Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at 603-889-2470 for other options to apply.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities