At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
*This will be an in-office position located in Mission, KS*
RESPONSIBILITIES:
No two days are alike
Answering calls and emails from our customers, sometimes with simple questions and sometimes with problems that require your expert troubleshooting skills
Be the go-to person for information and support
Listen empathetically to customers' needs and create a course of action to get them the help they need
You'll track and document all customer issues in our ticketing system
Use your expertise to diagnose problems and make service configuration changes
EXPERIENCE / SKILLS / KNOWLEDGE / ABILITIES:
Experienced problem solver with exceptional customer service skills
Must have technical proficiency, be detail-oriented, and constantly striving for quality improvement
Strong communicator with excellent time management, interpersonal, and conflict resolution abilities
Thrives in a fast-paced environment and collaborates effectively with stakeholders
Not afraid to challenge the status quo and always focused on continuous improvement
Associate degree or 2 years of relevant job experience
REQUIREMENTS:
Remain upright on feet for extended period
Remain stationary for extended periods
Ability to communicate information
Ability to operate a computer
People are our passion. At ALLO, we don't treat you like a number. You're a human being.
Get ready to plug into the perks at ALLO:
Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.