Customer Success Supervisor at Beacon Hill Staffing Group, LLC in Norwood, Massachusetts
Posted in Other 15 days ago.
Job Description:
Customer Success Supervisor to $73K - Hybrid work model offered!
A growing medical supply company is looking for a Customer Success Supervisor to join their team! In this role, the Customer Success Supervisor is responsible for overseeing a team of CSRs, managing escalations, processes, and workflow. The qualified candidate will have 1+ years of customer service experience.
Position Details:
- Location: Norwood, MA
- Work Model: Hybrid
- Degree: Required
- Duties and responsibilities include holding the Customer Service team accountable for productivity and accuracy goals, setting and reporting key performance indicators, creating strategies and procedures to meet department goals, coordinating training, leading individual and team meetings, managing workload distribution, and more.
- Required skills include great customer service skills, strong attention to detail, effective verbal and written communication abilities, and an ability to prioritize and complete work in a fast-paced environment. Bilingual in English and Spanish is preferred.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
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