Security Manager at Sonesta Hotels International Corporation in Lihue, Hawaii

Job Description:

Job Description Summary

**** State of Hawaii Guard Card Required ****

The Security manager acts in the absence of the Director and assists in establishing and implementing operational procedures to ensure the safety of guests, and team members, and the security of the property. Interview, trains, supervises, counsels, schedules, and evaluates staff.

Job Description

Job Duties

• Actively supports the Security Director and actively participates in and oversees the day-to-day security operations of the property.


• Implements and monitors all related SOP's, Mission Statement, Vision, and Values in a courteous and restrained manner when coping with emergencies, undesired conduct, disturbances, and threats.


• Plans, examines, analyzes, evaluates, and supervises security operations for the property.


• Recruit, interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.


• Monitor and develop team member performance to include, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition awards.


• Direct and delegate various safety/security officer work assignments, regularly evaluate the quality of security officers daily work and efficiency, including incident reports, daily activity logs, key records, and various investigations.


• Complete understanding of all security related systems - CCTV, radio, electronic key systems, fire alarm system, etc.


• Direct and administer the patrol of the interior and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks, and undesirable conditions.


• Direct response to emergency situations including but not limited to, safety hazards, fires, medical emergencies, and threats to life/and or property.


• Use situational awareness to adapt and adjust to fit the needs of the moment.


• Uses a methodical and logical approach in development of recommendations for actions. Provides novel and creative approaches to problem solving to achieve strategic outcomes.


• Oversee the administration and accuracy of all required reports and documentation.


• Assist the Director of Security to serve as a liaison with federal, state, and local law enforcement.


• Keeps abreast of local criminal activity that may impact the hotel.


• Responds to guest inquires, problems, requests in a timely, friendly, and efficient manner and oversee resolutions.


• Anticipates guests' needs and provides services that are beyond expectations and properly handle guest who maybe under the influence of alcohol, drugs or are otherwise incapacitated.


• Works closely with all hotel department heads and MODs to ensure hotel is secure.


• Attend required meetings, co-chair the safety committee, prepare meeting minutes, monthly safety training, and job safety training records.


• Assists in the planning and managing of budgets for the department.


• Ensure all office equipment needs/supplies are purchased and maintained accordingly.


• Assist in the training of all team members in OSHA mandated training, Safe Work Practices, and team member safety and accident prevention and CPR training.


• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.


• Display daily professional, courteous, attentive, helpful, and positive attitude towards all guests, fellow employees, and managers.


• Ability to work cohesively with co-workers as part of a team to reach common goals.


• Understanding of Sonesta's company and safety policies and maintain compliance with OSHA and the health department requirements.


• Ability to perform work without direct supervision and handle multiple projects simultaneously. Ability to deliver high quality customer service and responds to customer needs.


• Perform other job duties as requested by supervisors/managers as other job duties maybe assigned as needed.

Qualification and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Hawaii Guard Card Required


• Valid Driver's License preferred.


• Ability to proactively communicate and work effectively with hotel staff, corporate, and hotel customers.


• Reading and writing abilities to understand departmental correspondences and complete all required departmental documents.


• Excellent interpersonal and customer service skills, including dealing with difficult guests.


• Excellent organizational skills and attention to detail.


• Experience with Microsoft Office, related computer software programs.


• Ensure overall guest satisfaction.


• CPR/First Aid Certified


• Ability to solve problems and make rational decisions.

Work Environment:

• Must be able work in a fast-paced environment.

Physical Demands:

• Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Expected Hours of Work:

• Must be flexible to work variable days of the week to include weekends and holidays.


• Must be flexible to work various shifts (days, nights, overnights).


• Ten to twelve hour shifts sometimes required.

Travel:

• Up to 10% travel may be required.

Education and Experience:

• High school diploma or GED required.


• 3 + years of security related experience


• Knowledge of basic law, innkeepers' law, and law enforcement preferred.


• Knowledge of Hotel Safety and Security operations.


• Experience with processing Workers Compensation and General Liability Claims.

Additional Job Information/Anticipated

Pay Range

$75,00-$82,000K - Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts


• Hospital Indemnity


• Critical Illness Insurance


• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.