Service Supervisor at DH Pace Company, Inc. in Rockland, Massachusetts

Job Description:

Overhead Door Company of Boston™, a DH Pace Company, Inc., is seeking to hire a Service Supervisor in our Rockland, MA office! This individual will effectively coordinate field employees in order to provide service to the customer’s satisfaction. If you enjoy working in a fast-paced environment, have the ability to work well with external and internal customers, and are aforward thinker, apply now!

Job Responsibilities:

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations


• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development


• Ensure workforce is efficiently managed to minimize negative labor variants


• Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies


• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment


• Fulfill all other duties as assigned by your manager

 Job Requirements:

• Bachelor's degree and previous management experience preferred; or an equivalent combination of education and experience


• Proven ability to implement process improvements


• Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude


• Ability to effectively communicate with the customer and represent the company in a professional manner


• Must possess valid driver’s license and good driving record

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.  

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1stday of the month following your start date!


• Paid time off plan: 13 days accrued annually during your 1styear; 16 days accrued during your 2nd year!


• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


• Floating Holidays: Up to 2 floating holidays per year


• Competitive compensation: Including annual performance evaluations!


• 401k retirement plan: Including an employer match!


• Company paid: Life insurance, short-term disability, & long-term disability


• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

 

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.  Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations

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