Employee Services Specialist at Community Coffee Company, L.L.C. in Baton Rouge, Louisiana

Job Description:

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Department: Human Resources

Reports To: Manager of Employee Experiences

Travel Required: up to 25%

Why Join Community Coffee?

Community Coffee Company is the #1 family-owned and operated retail coffee brand in America. Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!

Position Overview

This position provides an advanced level of partnership and support to employees, managers, and functional areas of Human Resources (HR) by providing support and guidance on various areas of employee relations, performance management, employee retention, coaching/development, conflict management and ad hoc projects as necessary.

Function Related Activities/Key Responsibilities

• Serves as the first point of contact for employee queries, providing beneficial resolutions while grafting harmonious relationships between parties.
• Coaches, counsels and guides managers regarding performance issues, corrective actions and termination decisions.
• Escalates complex or sensitive cases to higher management or HR leadership when necessary.
• Facilitates both the voluntary and involuntary termination processes including logistics, conducting exit interviews; reviewing and processing terminations; analyzing trends and recommending process improvements.
• Adheres to labor relation laws by monitoring day-to-day implementation of policies concerning wages, hours and working conditions.
• Maintains and processes all Unemployment Notices of Entitlement and potential charges in a timely, efficient manner. Attends unemployment hearings when necessary.
• Manages and tracks all employee disciplinary action; Maintains all employee documentation as dictated by governing agencies.
• Monitors company specific reports, and ensures proper documentation is issued on employees who have violated such reports.
• May lead special projects.
• May be requested to perform different or additional duties as assigned.

Position Requirements

• Bachelor's degree in human resources or related field
• Three (3) years of experience in coordinating employee relations activities, providing advice and consultation to all levels of management on employee relations issues.
  
  
  • Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.
• Proficient in the administration of HR policies, procedures, and regulations.
• SHRM certification preferred, or the ability to obtain SHRM-CP/PHR certification within the first year.

What We're Looking For

• Working knowledge of federal, state, and local regulations (multi-state), compliance and employee relations matters; specific but not limited to EEOC, ADAA, FMLA, etc.
• Experience leading multiple, concurrent, high-priority employee relations activities with a focus on providing clear guidance and timely and consistent execution.
• Ability to review concerns holistically, anticipate potential issues and diagnose the root cause through active listening and conscientious inquiry. Partner with appropriate teams to drive resolution.
• Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations.
• Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.
• Excellent communication skills - both verbal and written
• Prior experience with HRIS systems, Dayforce preferred

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit
• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
• Occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
• Office Environment: Most of the duties of this position will be performed inside an office environment. The noise level in the work environment is usually quiet

Our Values

Champion People Welcome Individuality, Learn Together, Encourage Each Other

Inspire Creativity Dream big, Think Fresh, Make It Happen

Wow Our Customers Serve with Purpose, Exceed Expectations, Do What's Right

Serve Our Communities Be Genuine, Bring Joy, Make a Difference

Win Together Be Brave, Have Fun, Celebrate

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

Other details

• Job Family Human Resources
• Job Function Human Resources
• Pay Type Salary

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• Baton Rouge, LA, USA

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