Posted in Information Technology 12 days ago.
Type: Full Time
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are actively looking for a talented and experienced Workforce Optimization (WFO) Consultant to join our Professional Services team. In this role, you will be responsible for consultative performance in all areas related to Five9's solutions provisioning, implementation, and deployment of technical and business solutions to clients. The ideal candidate will:
Key Responsibilities:
Software delivery at an Application Consultant/Trainer level for our WEM Vendor suite of products including Quality Monitoring and Workforce Management. Additional experience with Performance Managements and Speech Analytics. Initially this role will have a focus on Workforce Management and Quality Management. Verint Application Consultant Certifications is not required but highly desirable. The successful candidate will work towards obtaining the appropriate Verint Certifications, with the first 12 months, if not already obtained. Key Requirements:
Experience managing delivery, training, and implementation of Verint WEM, (QM/AQM, Analytics and Workforce Management solutions). Experience with other WEM solutions such as, NICE, CSI, Calabrio, Aspect Monet, etc. is highly desired. Key Skills:
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Kforce Inc |
Kforce Inc |
Kforce Inc |