Help Desk Specialist at Open Systems Technologies Corporation in Pocatello, Idaho

Job Description:

Open Systems Technologies Corporation is a leader in the government contracting marketplace, providing Enterprise Security and Cloud Computing solutions to support large organizations. Our capabilities include supplying federal government entities and private businesses with software development, scientific and engineering technical assistance, systems integration and enterprise security. Since its founding in 1996, OST has been committed to delivering high-quality, best-in class results that bring added value to our clients, while investing in our employees’ futures by providing exciting projects to work on, and robust benefits to include technical training and certifications, relocation assistance and a 401K match with immediate vesting.

We are looking for a Help Desk Specialist to join our team of experts to assist with providing support on a large enterprise data project supporting the FBI.

Responsibilities:

• The Help Desk Specialist will provide second-tier support to end users for either PC, server, or mainframe applications and hardware.


• Handles problems that the first-tier of help desk support is unable to resolve.


• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.


• Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.


• Maintains currency and high level of technical skill in field of expertise.


• Escalates more complex problems to senior level.
  

Required Qualifications:

• Clearance: TS/SCI


• Minimum Education: Completed coursework towards Bachelor’s degree required


• 1-4yrs required experience providing Tier I and Tier II support

BENEFITS

OST has been operating since 1996 and has various contracts with Government agencies. We offer a comprehensive benefit package that includes 3 weeks paid time off, 2 weeks Holiday pay, medical/dental coverage, STD, LTD, Life Insurance, AD&D, 401k with up to 4% match, and end of year profit sharing paid out in 401k.

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