Product Owner at Kforce Inc in Valencia, California

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Product Owner. This is a hybrid position based in Fort Lauderdale, FL area.

Summary:
As Product Owner you will play a critical role in shaping the development and execution of CRM product strategies to enhance customer engagement and support business. You will be responsible for managing the product backlog, ensuring that CRM products meet the evolving needs of our customers while aligning with the company's strategic objectives.

The Product Owner will oversee a scrum team with 6 direct reports. You will collaborate closely with cross-functional teams, including IT, Web/eCommerce, App, Marketing, Sales, and Customer Care, to define and prioritize requirements for innovative CRM solutions using the Salesforce platform. You will work with stakeholders to refine the product vision, prioritize features, and deliver high-impact enhancements, ensuring the CRM products provide exceptional customer experiences and contribute to the company's growth initiatives.

Responsibilities:

• Product Owner will manage and prioritize the Product Backlog: Own and maintain the CRM product backlog, ensuring that it is prioritized based on business value, customer needs, and technical feasibility; Collaborate closely with the scrum team to define user stories, acceptance criteria, and sprint goals


• Define and Communicate Product Vision: As a Product Owner, you will work with stakeholders to define and articulate the CRM product vision and roadmap


• Regularly communicate the product vision and roadmap to the scrum team and stakeholders, ensuring clarity and alignment

REQUIREMENTS:

• Bachelor's degree in Business Administration, Management Information Systems or Computer Science


• Product Management Certifications (e.g. CSPO, PSPO, ICP-APO, POPM) or Salesforce certifications a plus


• 3+ years of work experience in Salesforce or other software-as-a-service product development, with preference for experience in the travel or hospitality industry


• 2+ years in a product related role within agile product management and development


• 2+ years of managing hybrid agile scrum teams


• Proficiency in Salesforce platform capabilities, including Sales Cloud, Service Cloud, Commerce Cloud and Experience Cloud highly preferred


• Strong experience with product design and roadmap tools (e.g., Figma, Adobe Creative Suite) and project management tools (e.g., Jira, Confluence)


• Knowledge of behavior-driven development and continuous delivery practices


• Ability to understand complex business processes


• Communicating and storytelling using MS PowerPoint


• Excellent leadership and agile team management abilities, with experience in achieving high efficiency with distributed hybrid teams of offshore/onshore/nearshore resources


• Strong analytical and problem-solving skills, with the ability to translate complex technical concepts to non-technical stakeholders

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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