Billing Supervisor, Client Services (Brea) at Beckman Coulter Diagnostics in Brea, California

Job Description:

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Billing Supervisor for Beckman Coulter Diagnostics is responsible for leading a team of 8 associates that administer the cost per test program, identifying and implementing strategies to improve the administration and compliance to cost per test contracts, enhancing customer satisfaction and retention, and meeting or exceeding revenue goals. This supervisor will partner with Field Service, Finance, Sales and Marketing to manage the cost per test program for North America Commercial Operations customers.

This position is part of the Client Services Department located in Brea, CA and will be onsite. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the customer service billing team and report to the Senior Manager of Clinical Laboratory Efficiency and Contract Compliance, responsible for leading efforts to reduce waste at clinical diagnostic laboratories and overseeing audit and billing activities that improve business results. If you thrive in a fast-paced, cross-functional role and want to work to build a world-class associate and customer focused organization-read on.

In this role, you will have the opportunity to:

• Supervise meter billing associates for effective completion of day-to-day activities and analyze data, generate reports, and make recommendations to improve billing efficiency


• Set priorities for the team to ensure task completion and maintain on-time billing rates; establish relationships with customers, contract administration and finance teams to ensure that all billings are accurately and efficiently completed


• Review customer usage data from diagnostic laboratories to ensure that all necessary information is included for processing and address any customer issues, escalating for resolution as needed; Reconcile billings to ensure accurate invoices are generated for all supported systems


• 
  Drive Continuous Process Improvements and contribute to Project and Daily Management to ensures Key Performance Indicators (KPIs) are maintained


• Demonstrate strong leadership skills, serving as a role model for exceptional internal and external customer service through effective communication and collaboration; engage in first-line supervisory activities; Clearly articulate performance expectations, provide ongoing constructive feedback, and address performance issues and development opportunities for team members


• Manage conflict resolution and handle sensitive personnel matters with discretion and professionalism


• Ensure compliance with company policies and procedures, as well as relevant laws and regulations, in all aspects of team management

The essential requirements of the job include:

• High school diploma with 8+ years relevant experience OR Bachelor's degree with 5+ years relevant experience OR Master's degree with 3+ years relevant experience


• 5+ years' experience in a customer service role / industry

It would be a plus if you also possess:

• 
  Previous team supervisory experience


• 
  Experience with medical device industry in sales, customer service, tech support or training


• 
  Experience collaborating with finance and accounting to perform billing and monthly reconciliations

The salary range for this role is

$100,000 - $115,000
.

This is the range that we in good faith believe is the range of
possible compensation
for this role at the time of this posting.
This range may be
modified
in the future. 

 

This job is also eligible for bonus/incentive pay. 

 

We offer
a comprehensive
package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. 

 

Note: No amount of pay
is considered to be
wages or compensation until such amount is earned, vested, and determinable.
The amount and availability of any bonus, commission,
benefits, or any other form of compensation and benefits that are allocable to a particular employee
remains
in the Company's sole discretion unless and until paid and may be
modified
at the Company's sole discretion, consistent with the law. 

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

www.danaher.com
.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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